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  1. Automate responses and automatic closures if a customer does not respond

  2. To be able to integrate COVE DATA Protection

  3. Add data to the Products and Expenses report

  4. Customer Data should be Variables for Scripting

  5. Disable HTML formatting for ticket responses when composing replies

  6. Change email response when "Login using activation link" is clicked

  7. Have the possibility of making Wmi queries to retrieve information on client workstations in order to monitor software installed on the work

  8. Feature: Bulk Import Data with Custom Fields: Improvement with more ease of use of custom fields with real-time updated data in custom field

  9. Throughput and availability snmp data similar to Observium and Librenms

  10. reports uk time and data xls

  11. Be able to extract data from custom fields from the API

  12. Auditor Report With name of clients + less data

  13. We want to be able to disable/enable a client without losing the data  ·  Under Review

  14. API calls to be able to update the update the data of an agent (PUT/PATCH)

  15. Increase the frequency that hard disk usage data is updated  ·  Under Review

  16. When the site is slow/down, I would still like to have easy access to the data base

  17. Check to see which machines have OneDrive up and running to ensure data is backed up in real time

  18. where is the data import feature, i thought this would have been a standard tool for just about any ticketing system

  19. Customize fields that are included/ data the is collected in the Requestor info,

  20. Check if your client's password or admin password has been in a breach or their data is on the dark web

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