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  1. Have Technician Performance Reports use the Business Calendar for SLAs to accurately represent Average First Response Time

  2. Email notifications for tech responses to client email

  3. Automate responses and automatic closures if a customer does not respond

  4. To be able to integrate COVE DATA Protection

  5. Add data to the Products and Expenses report

  6. Customer Data should be Variables for Scripting

  7. transferring data from a device

  8. Disable HTML formatting for ticket responses when composing replies

  9. Have the possibility of making Wmi queries to retrieve information on client workstations in order to monitor software installed on the work

  10. Change email response when "Login using activation link" is clicked

  11. Feature: Bulk Import Data with Custom Fields: Improvement with more ease of use of custom fields with real-time updated data in custom field

  12. Throughput and availability snmp data similar to Observium and Librenms

  13. Be able to extract data from custom fields from the API

  14. Auditor Report With name of clients + less data

  15. We want to be able to disable/enable a client without losing the data

  16. Increase the frequency that hard disk usage data is updated  ·  Archived

  17. When the site is slow/down, I would still like to have easy access to the data base

  18. Check to see which machines have OneDrive up and running to ensure data is backed up in real time

  19. where is the data import feature, i thought this would have been a standard tool for just about any ticketing system

  20. Customize fields that are included/ data the is collected in the Requestor info,

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