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  1. Filter Alerts by Agent

  2. Free Dashboard Account

  3. Additional Monitoring Metrics

  4. Ticket assignment notification

  5. Refresh rate Increase or Customization

  6. Limit ticket loop notification

  7. Ability to select columns in assets

  8. Monitor History Over Time

  9. Dynamic Groups

  10. Display custom fields in Device view

  11. Add the Ability to Restrict Access to Specific Ticket Templates

  12. Text Message Alerts

  13. External backup to 3rd party - IMMEDIATE ACTION REQUIRED!

  14. Cynet Elite

  15. Include Security Posture in API request

  16. Bulk Import of Custom Field for Agents

  17. Email from unknown Contacts and noreply@

  18. OS Notifications from Chat

  19. API Should Allow You to Switch A Customer From One Site to Another

  20. Asset autofill from devices found in network discovery and in the device list

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