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  1. Pinned Ticket Filters

  2. Tagging knowledge to tickets

  3. ipfire & ipCop - Agent

  4. System to handle email notifications to copied recipients on tickets, not rely on "Reply All" from email client

  5. Delivery Optimization thru Atera

  6. Add directory statistics like WINDIRSTAT for disk space management.

  7. stop emails automatically sending

  8. Enhanced Monitoring and Screen Capture Feature in Atera RMM

  9. Merge tickets automatically if they include RE: or FW: and ticket contact is recipient or cc'd

  10. combine emails for closed tickets

  11. Splashtop - Ability to See When a Technician is Already Connected to a Session

  12. Report for how many hours worked on a client

  13. Retired device on customer level

  14. Improvements for SNMP management

  15. seim integration

  16. Allow HDD SSD SMART adjustable Thresolds

  17. Design your own "Pane of Glass"

  18. Search by machine name

  19. custom fields

  20. Please fix remote command prompt and powershell

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