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  1. Provide the ability to run a report with all customers selected

  2. We need a feature of API – getting a list of installed applications per agent.

  3. Tickets API date range and more items per page

  4. Ticket Business Hours

  5. make email not a required field for a contact

  6. Intune integration

  7. Logged in user history

  8. Add Bitlocker recovery key to Device Details  ·  Released

  9. Ability to have a quick reply template automatically selected

  10. Ticket email automation

  11. Delivery Optimization thru Atera

  12. Pinned Ticket Filters

  13. Tagging knowledge to tickets

  14. ipfire & ipCop - Agent

  15. Add directory statistics like WINDIRSTAT for disk space management.

  16. System to handle email notifications to copied recipients on tickets, not rely on "Reply All" from email client

  17. Enhanced Monitoring and Screen Capture Feature in Atera RMM

  18. stop emails automatically sending

  19. Merge tickets automatically if they include RE: or FW: and ticket contact is recipient or cc'd

  20. combine emails for closed tickets

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