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  1. Ability to have a quick reply template automatically selected

  2. System to handle email notifications to copied recipients on tickets, not rely on "Reply All" from email client

  3. seim integration

  4. Report for how many hours worked on a client

  5. Retired device on customer level

  6. Design your own "Pane of Glass"

  7. stop emails automatically sending

  8. metered network connections

  9. custom fields

  10. Ticket export to include comments

  11. combine emails for closed tickets

  12. Merge tickets automatically if they include RE: or FW: and ticket contact is recipient or cc'd

  13. User account activity, logged on times etc.

  14. Splashtop - Ability to See When a Technician is Already Connected to a Session

  15. Auditor Report - BitLocker Field Added to XLS Export

  16. Map and GEO-Location integration with Remote Wipe.

  17. ipfire & ipCop - Agent

  18. passwords

  19. Enable automatic agent override when OS is re-installed

  20. Guardz Add-on

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