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  1. Legacy View  ·  Declined

  2. Ability to change To: in ticket

  3. Tickets API date range and more items per page

  4. Peripheral detection?

  5. Ticket Business Hours

  6. Add Bitlocker recovery key to Device Details  ·  Released

  7. Logged in user history

  8. Intune integration

  9. Add directory statistics like WINDIRSTAT for disk space management.

  10. Ability to have a quick reply template automatically selected

  11. Ticket email automation

  12. Enhanced Monitoring and Screen Capture Feature in Atera RMM

  13. Delivery Optimization thru Atera

  14. ipfire & ipCop - Agent

  15. System to handle email notifications to copied recipients on tickets, not rely on "Reply All" from email client

  16. Tagging knowledge to tickets

  17. Pinned Ticket Filters

  18. stop emails automatically sending

  19. Report for how many hours worked on a client

  20. Retired device on customer level

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