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'Windows alerts for user-created tickets' has been merged into this idea

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Alerts in Windows

Would be nice if it was possible to get a Windows Alert when a new ticket gets created.

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Marijn de Bijl shared this idea  ·   ·  Report…  ·  Admin →
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  • Sara Moss commented  ·   ·  Report

    There needs to be a way to have Windows desktop alerts for when a customer submits a ticket, not just for alerts generated by thresholds. It will greatly improve resolution times and productivity (and is something that ServiceNow has had enabled for at least ten years).