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47 results found

  1. Employee Onboarding/Offboarding Feature

    820 votes

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    Under Review  ·  6 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Michael Cain supported this idea  · 

  2. JumpCloud SSO Integration

    24 votes

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    2 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Michael Cain supported this idea  · 

  3. saml

    4 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Michael Cain supported this idea  · 

  4. Single Sign On (SSO) for Work from Home

    20 votes

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    1 comment  ·  Ideas and Feedback » Work From Home  ·  Admin →
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    Michael Cain supported this idea  · 

  5. tickets by tags

    4 votes

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    1 comment  ·  Ideas and Feedback » Reports  ·  Admin →
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    Michael Cain commented  · 

    I need to be able to identify incident trends.

    I'd like run a report that identifies tickets by tags.
    Count how many ticket per tag.

    "<some percentage> of all tickets are password reset requests. Let's do some training."

    Michael Cain shared this idea  · 

  6. search feature ticket

    3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Michael Cain supported this idea  · 

  7. Advanced Search for Particular Customers for Tickets

    6 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Michael Cain supported this idea  · 

  8. Export Ticket Information

    16 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Michael Cain commented  · 

    Could also serve as a way to text search though ticket contents.

    Michael Cain supported this idea  · 

  9. Create Custom Tags

    17 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Michael Cain supported this idea  · 

  10. Contract Management

    17 votes

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    2 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Michael Cain commented  · 

    Telecom, cellular, and ISP contracts
    Printer leases
    Domain registrations

    Reports could help budget planning
    Renewal reminders

    Michael Cain supported this idea  · 

  11. SaaS Licenses Management

    49 votes

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    Under Review  ·  2 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Michael Cain supported this idea  · 

  12. Office 365 Integration

    1,496 votes

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    Under Review  ·  58 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Michael Cain commented  · 

    Be able to on/off-board M365 users from ticket requests.

  13. Mobile Device Management

    2,190 votes

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    85 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Under Review  ·  AdminRoy (RoyB, Atera) responded

    Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

  14. Documentation Management

    1,193 votes

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    Under Review  ·  20 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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  15. SNMP: MIB import instead of manual OID typing

    991 votes

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    21 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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  16. Webroot license sync or storage in Atera

    72 votes

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    4 comments  ·  Ideas and Feedback » Webroot  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    Michael Cain commented  · 

    Oh yeah, the Webroot key needs to be populated/selectable from the customer's password list. That's why the password list exists.

  17. Edit Ticket Notes

    223 votes

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    24 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    An error occurred while saving the comment
    Michael Cain commented  · 

    Yes please! Being able to edit ticket notes would be fabulous.
    Like others have suggested, being able to edit would help streamline the history. But I need it to correct mistakes and keep the ticket history accurate.

  18. Self Service Portal for Software Installation

    24 votes

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    3 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Michael Cain commented  · 

    Yes, this is a great idea that would help small operators.

    There could be a list of "approve for self-service" packages.

    Or it could trigger a workflow for approval and licensing before installing.

    Like so many operators we don't allow users to have administrative rights to their computers. I don't care how many copies of Chrome, Notepad++ or 7-Zip are in the environment. But I have to come type an admin password. Not a value-add engagement.

    It would save me time and money if users could be empowered to get some of these apps on their own. It would also improve relationships around such a blunt security control.

  19. Automated rules based on Criteria

    37 votes

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    2 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  20. Microsoft Teams

    360 votes

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    4 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    An error occurred while saving the comment
    Michael Cain commented  · 

    Would like to be able to start a ticket from a Teams conversation.

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