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240 results found

  1. Mobile App: Start/Stop/Restart Windows Services on a device

    12 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    John Dutoit supported this idea  · 

  2. Mobile App ticket assignment

    9 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    John Dutoit supported this idea  · 

  3. Add a product or expense to a ticket in the mobile app

    8 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    John Dutoit supported this idea  · 

  4. Alert Page Swipe to Resolve

    10 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    John Dutoit supported this idea  · 

  5. Show customer attachments in mobile app

    3 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    John Dutoit supported this idea  · 

  6. Ability to attach photos to cases on Mobile app

    17 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    John Dutoit supported this idea  · 

  7. Notes in app

    6 votes

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    1 comment  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    John Dutoit supported this idea  · 

  8. wake on lan in Mobile App

    11 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    John Dutoit supported this idea  · 

  9. link to a ticket on mobile opens the app rather than web page

    9 votes

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    Planned  ·  0 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    John Dutoit supported this idea  · 

  10. On-site check-in and Customer sign-off upon completion.

    3 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    John Dutoit supported this idea  · 

  11. Filters for alert categories in mobile app

    2 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    John Dutoit supported this idea  · 

  12. I would love to have the knowledge base on the phone application, even if it’s read only

    7 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    John Dutoit supported this idea  · 

  13. Mobile App major issues

    4 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    John Dutoit supported this idea  · 

  14. Email technician when they have been @ tagged on an internal note of a ticket

    154 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    John Dutoit supported this idea  · 

  15. Major Flaw - tickets get permanently deleted if a contact is deleted

    674 votes

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    16 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Planned  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,


    Happy to announce we are working on a way to archive contacts instead of deleting them. 


    Once a contact is archived, their tickets will remain in the system but there will be indication on the ticket that the contact is archived, and you will not be able to open new tickets on their behalf. 


    We will be sure to communicate once the feature is out.


    Yakov

    John Dutoit supported this idea  · 

  16. ADD Intergration

    6 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    John Dutoit supported this idea  · 

  17. Chat System

    2 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    John Dutoit supported this idea  · 

  18. Freshdesk

    4 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    John Dutoit supported this idea  · 

  19. SMS Portal

    9 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    John Dutoit supported this idea  · 

  20. Integrate Whatsapp for messaging with client's on tickets would be great

    22 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    John Dutoit supported this idea  · 
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