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92 results found

  1. Assign contact from Ticket Title

    7 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Todd Mahoney supported this idea  · 

  2. Project Ticket

    205 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Todd Mahoney supported this idea  · 

  3. knowledge

    27 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    Todd Mahoney supported this idea  · 

  4. Have a separate url for the knowledge base

    7 votes

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    1 comment  ·  Ideas and Feedback  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Todd Mahoney supported this idea  · 

  5. Knowledge Base

    7 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Todd Mahoney supported this idea  · 

  6. KB article related to ticket

    11 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Todd Mahoney supported this idea  · 

  7. Assign multiple technicians to a ticket

    369 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.


    Your feedback will be invaluable as we shape this feature to meet your needs and preferences.


    If you'd like to provide input on this feature, please schedule some time for a call using the link below:

    Schedule a call

    Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.


    All the best,

    Yakov

    Todd Mahoney supported this idea  · 

  8. Ability to archive retired devices

    287 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Todd Mahoney supported this idea  · 

  9. Integration with Direct messages systems

    805 votes

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    60 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,


    We're currently designing an integration of Microsoft Teams with Atera.

    We'd love to hear what are your expectations from such an integration.

    Please answer this 1-minute survey if you'd like to provide your feedback.


    Looking forward to hearing your thoughts.


    Thank you,

    Yakov Gorbulsky | Product Manager

    An error occurred while saving the comment
    Todd Mahoney commented  · 

    Another bump for MS Teams

    An error occurred while saving the comment
    Todd Mahoney commented  · 

    Teams, Slack and Zoom

    Todd Mahoney supported this idea  · 

  10. Latest Version in Software Bundles

    178 votes

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    5 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Todd Mahoney supported this idea  · 

  11. Scheduled Ticket reminder

    11 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Todd Mahoney shared this idea  · 

  12. draft

    3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Todd Mahoney shared this idea  · 

  13. White label mobile app for your customers

    368 votes

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    Under Review  ·  1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Todd Mahoney supported this idea  · 

  14. Active Directory Devices sync

    181 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Todd Mahoney supported this idea  · 

  15. Notification to customer/client about ongoing connection

    41 votes

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    4 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Todd Mahoney supported this idea  · 

  16. View multiple screens on Splashtop at the same time.

    632 votes

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    33 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Todd Mahoney supported this idea  · 

  17. Warranty Information Collection

    471 votes

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    6 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Todd Mahoney supported this idea  · 

  18. Multi-Site Support

    283 votes

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    Under Review  ·  13 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Todd Mahoney supported this idea  · 

  19. Sync Directory Services

    208 votes

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    Under Review  ·  7 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Todd Mahoney supported this idea  · 

  20. Atera Dark Mode

    1,623 votes

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    Under Review  ·  81 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Todd Mahoney supported this idea  · 
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