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45 results found

  1. Mobile App Improvements

    674 votes

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    Planned  ·  35 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    Paolo Zoglianti supported this idea  · 

  2. Add HelpDesk Agent and Chat to the View Filter

    9 votes

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    1 comment  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Paolo Zoglianti shared this idea  · 

  3. Chat feature from the mobile app.

    63 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Paolo Zoglianti supported this idea  · 

  4. Assign a contact to multiple agents and/or assign multiple contacts to an agent

    158 votes

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    26 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Paolo Zoglianti supported this idea  · 

  5. Automate chat onboarding

    9 votes

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    0 comments  ·  Ideas and Feedback  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Paolo Zoglianti supported this idea  · 

  6. chat

    42 votes

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    4 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Paolo Zoglianti supported this idea  · 

  7. Helpdesk agent improvements

    16 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Paolo Zoglianti supported this idea  · 

  8. show status of active Helpdesk Agents

    8 votes

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    2 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Paolo Zoglianti supported this idea  · 

  9. Ability to select multiple Agents from the Folder view

    9 votes

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    3 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Paolo Zoglianti shared this idea  · 

  10. Customer Portal - Allow 'main' contacts ability to see a simple list of their company's devices.

    16 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Paolo Zoglianti supported this idea  · 

  11. Customer Portal - Allow 'main' contacts the ability to approve or deny ticket requests from their staff.

    21 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Paolo Zoglianti supported this idea  · 

  12. Customer Portal New Password Prompt

    21 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Paolo Zoglianti supported this idea  · 

  13. The ability to export KB articles

    11 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Paolo Zoglianti supported this idea  · 

  14. Allow CC for Tickets created from the Portal

    29 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Paolo Zoglianti supported this idea  · 

  15. Customers should be able to create their own KB articles

    19 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Paolo Zoglianti supported this idea  · 

  16. Adding Notes - Documentation

    77 votes

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    4 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Planned  ·  AdminRoy (RoyB, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Paolo Zoglianti supported this idea  · 

  17. White label customer support portal

    38 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Paolo Zoglianti supported this idea  · 

  18. Separate permissions to edit the knowledge base

    50 votes

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    10 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Admin →
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    Paolo Zoglianti commented  · 

    Please add the ability to allow technicians with no admin rights to manage KB articles.

    I would like to assign one my techs the task to build our KB for clients as well as for Admins.
    Also, I think that currently technicians without admin rights are not able to view internal KB articles.

    Paolo Zoglianti supported this idea  · 

  19. Documentation Management

    1,192 votes

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    Under Review  ·  20 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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  20. Send system information with Helpdesk Agent support tickets

    260 votes

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    Under Review  ·  6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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