4467 results found
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Can you make notes searchable
We would love to have the ability to created a custom note and have it be searchable.
6 votes -
Zoho One Integration
Integrate all Zoho One apps.
12 votes -
Per Technician Cost Field
We have a lot of Monthly MSP contracts and need to track our profitability on every hour a technician spends on a task. Therefore, there should be a field for each Technician cost per hour so that we can compare to the billable rate. This is also good for 1099 Technician Management. I would also add that the ability to add a work role or type would help because a tech might have to perform an onsite or remote task. In addition, their work type (SQL DBA vs Project Manager) might have a different cost and billing structure.
7 votes -
Mac M1 compatibilty
Can the agent be updated for the M1 chip Macs? The current agent requires the use of Rosetta 2. This is fine in the short term, but the M1 has been available since November 2020
23 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Offline device list under Customer
Offline device list under Customer > Devices. like "4/5 devices are online" so we don't need to go through the list.
3 votes -
Allow Custom SNMP community strings in Network Discovery
I'd love to be able to input all our clients custom SNMP community strings and have Network Discovery use those as well as the default "public" string
28 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Communicate with users signed in on a device, without beginning a remote connection
While attempting to complete a task on a device clients device, I'm often encountering a user that is logged into that device. I can always check for logged in users before remoting in, however it would be really great to be able to send the current logged in user a notification or communication box to let them know that some maintenance is required.
2 votes -
30 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Disable new feature modal
I don't need to be told every month theres a new version out by covering the entire screen when I login. This is bad SaaS practice and is a jarring experience when you're logging on to complete a task.
The Notification bubble at the top of the screen already tells me about new releases, this is sufficient.
1 vote -
Contact Last Comment variable with attachments
Add the attachments of the last comment when sent with the variable Contact Last Comment.
1 vote -
Force status refresh
If I'm working on a remote device and have to reboot, my remote session resumes and I'm back on the desktop but Atera can't tell the computer is back online yet, so if I run a script it will time out. The admin page still shows the status as online but if I refresh the page it will finally show offline. I'd like to have a way to force a status refresh on either the client side or from the Admin side for a particular device so I can immediately know when I can run scripts without them timing out.
20 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Customized Ticket Options
We need the ability to edit, delete, add our own ticket status, ticket priority, ticket impact, ticket type, and product family.
For example, what if I wanted to place a ticket into pending materials, or pending third party.
Then what if we wanted to pull a report of all tickets in said status? or view all tickets currently assigned to that status?
What if we wanted to change the priority and link that to SLA timers. For example, low should be changed to Normal so that the end-users do not think their request/issue is of low priority?
What if we…
9 votes -
SonicWALL Capture Client Integration
Integrate SonicWALL Capture Client monitors and alerts..
5 votes -
Visibility of "Tags" database
I'd like to be able to see what "Tags" Atera has stored in the database, so we can add custom tags for tickets in bulk, and remove any accidentally created tags or redundant tags. We currently have several tags which need to be removed and we can't do this, they are always there.
5 votes -
microsoft licensing- Windows Embedded Standard
When pulling a report on Microsoft licensing, not all licenses are found. "Windows Embedded" OSs are not included in the report if they don't have a version number. It would be useful to see all licenses, even if they don't have a version number.
4 votes -
Wake on Lan Automation
Wake on Lan for Updates via Automate
6 votes -
Create an export button on the Tickets screen.
I can filter the Tickets screen the way I want, but cannot get a report that does the same thing. If there was an export button, I could use it to do what I want.
7 votes -
Retired Devices On Webroot
Ability to have the retired device sync with what we see on Webroot. If there is a retired a device on Atera, on Webroot, that device is still listed over there. Would be nice to have it synched
7 votesHi I am from Atera team. I would be happy to meet and hear more about your vote.
Please, feel free to book
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Helpdesk Agent for Mac workstations.
In current scenario we have available helpdesk agent software for windows machine in our atera account . now we want to install helpdesk agent software on mac machine but it's not available at this time for agent through communicate with our mac user. please implement agent software on atera.
28 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Agent Notification of Updates to Devices/Users
Is it possible to have the Atera Agent show status (Alert Device/User) of incoming patches/Alerts to Devices/Users prior to starting a maintenance or patch cycle?
2 votes
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