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  1. When you go on site and then close a ticket, it would be nice send an email to the client that summaries everything that was done. Where we can export and send to the client for signature or for him to know that we did a, b, c

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  2. It would be nice if threshold profiles were overhauled to use a system that uses a default parent profile and then you just create child profiles that contain deviations from the parent profile, for example, say for example we decide that on most devices we want to change the space alert from 90% to 95%, at the moment you have to go through and update every single profile that you have created.

    What would be nicer is if that all additional profiles inherited the settings in the parent profile and then you just tweak anything that you want to disable…

    61 votes

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    6 comments  ·  Alerts  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  3. Would it be possible to add the ability to remove disabled technicians.

    66 votes

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    1 comment  ·  Admin & Core  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  4. Now that there is now integration with Azure AD and Atera. It would be a cool idea when a user creates a ticket it picks up the latest PC that the user is logged into and assign them the device. I know not everyone environment is like that so an option to lock user to a PC or disable.

    3 votes

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  5. Dear Support,

    How are you doing?

    We were wondering if it is possible to send an email notification to the assigned technician when an internal note is added?

    Thank you

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  6. Option to enable a compact view for things like customers and devices. When you get a large number, the big block display with logos is just too big to be useful

    24 votes

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  7. To be able to add our payment type example bank transfer and display our account information on the invoice.
    This is very important for use.
    Also to be able to change or start from a specfic invoice number instead of starting with 1

    6 votes

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    1 comment  ·  Billing  ·  Admin →
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  8. Have an option that can be selected to notify the technician when an agent is online. This would be handy for laptop users who have requested help but are in-between offices where WOL isn't an option but you would like to know when they do come back online.

    Currently I temporarily monitor the device then remove the monitoring once I have completed the work.

    34 votes

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    1 comment  ·  Agent  ·  Admin →
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    Nice! The feature you requested is being

    reviewed by our product team. We

    ll keep an

    eye on the number of votes, and let you know if

    a decision is reached to implement. Thank you

    for being a partner in our process!

  9. Would love to be able to have the option to whitelabel our own servicedesk URL with appropriate certificates instead of having a xxxx.servicedesk.atera.com URL.

    41 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  10. The ability/function to limit how many devices are allocated to each customer depending on the support package provided internally. Doing this through threshold creating would make sense from a user's perspective.

    Works great for billing so we as providers understand if someone's breached their limits.

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  11. 1 vote

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  12. The ability to use the chat feature from the mobile app.

    60 votes

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    0 comments  ·  Mobile App  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  13. I would like the ability to gather ticket information over a period of time (1 week, 1 month, etc.) and export the details of these tickets to an Excel spreadsheet. Every week I have to make a report about trouble tickets we are seeing in our organization. Being able to export that data to Excel would be helpful for this. As well as having the details of the tickets themselves, so we can better track common issues that are occuring and find a mass resolution fix instead of having to fix the issues one at a time as they come…

    16 votes

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    1 comment  ·  Tickets  ·  Admin →
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  14. It would be helpful if we can implement IP based restriction to restrict the technicians for remote office only not for mobile technicians

    2 votes

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    1 comment  ·  Admin & Core  ·  Admin →
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  15. It would be helpful if we can assign dedicated script section for junior technician so that they can only have access to certain scripts not whole repository.

    3 votes

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  16. It would be nice to have the ability to change the Atera Agent Time Interval either via the Atera web interface, or via custom agent creation.
    Currently, because of end user latency, we get numerous alerts and tickets. The only way to resolve this is by using a script on each end point. (changing the registry)

    3 votes

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    0 comments  ·  Agent  ·  Admin →
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  17. The ability to add a hyperlink to logos and pictures.

    3 votes

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  18. I would like to be able to export ticket details to a CSV so I can easily import it to our CRM platform where everything is already automated to go through our billing and various other workflows.

    There would be more to it but if there were more ways to export information from Atera for other systems to digest that would be awesome!

    6 votes

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  19. It would be super helpful to have an option for clients to view invoices, export billing reports and and make payments through the customer portal.

    1 vote

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    0 comments  ·  Billing  ·  Admin →
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  20. When cloning a contract the start and end dates are saved but usually, we do it when a contract has ended or we start a new one today so it makes no sense. The start and end date should be asked to be updated once cloned. If we forget we charge the customer for months of no use.

    1 vote

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