4467 results found
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The machine name and customer is no longer a hyperlink to open in new tab
So before the alerts page update, the device name and customer name was a unique hyperlink in which you can (by clicking the mouse wheel button) open the device or customer in a new page.
I need to open a new tab by clicking customer and manually navigating to the device within the customer devices list. This is not a great UI experience and I would appreciate if the old functionality could be restored.
1 vote -
Ability for techs that don't have admin privilege to add/create folders
Ability for techs that don't have admin privilege to add/create folders
3 votes -
Add a report for the last 10 users to log on to a machine and the login time
I want to be able to see who has used a particular machine and when, for at least the last 10 users or so.
70 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Show Total Time in Ticket List View
At the moment, we need to open each individual ticket to view the total time spent on the ticket. Can this be added to the main ticket list view. Admins and Managers can quickly see which tickets have long time entries or have been worked on longer than others.
Thanks
4 votes -
3cx Ticket Integration.
3cx ticket integration, when a new call comes in open a ticket and log the call time within the ticket.
4 votes -
implementation of a maintenance window
implementation of a maintenance window to disable alarms during this time
13 votes -
Install webroot on Mac OS X
Since Webroot has a Mac OS client as well (https://www.webroot.com/us/en/home/products/antivirus-for-mac) it would be nice if we can deploy this from the Atera console
33 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Assign Multiple Contacts for a single Device
Our organization has shared PCs where one device can have multiple contacts. As of right now, Atera only provides the ability to assign a single contact to a device. By allowing multiple contacts to be assigned, it can make it easier when users submit tickets to already know which device they belong to.
19 votes -
Customer Contact
The same customer contact should be able to be assigned to several customers.
We have contacts which need to be assigned to multiple customers. At the moment, a contact (because of the email address) can only occur with one customer.68 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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CCLeaner Integration
CCleaner would be a great addition!
6 votes -
Report about the quantity of the agents installed.
An option to get the overall quantity of the agents installed in every client's space.
10 votes -
Notes or description section on Invoice
It is critical we have an area on the invoice/bill for us to be able to add comments or notes for the customer to be able to see.
Also adding the same notes feature to products, so that when a product is invoiced for, ect new equipment, that the customer can see a detailed description of the product they are being invoiced for.
37 votesNice! The feature you requested is being
reviewed by our product team. We’ll keep an
eye on the number of votes, and let you know if
a decision is reached to implement. Thank you
for being a partner in our process! -
Priviledged User Install Software for macOS
If we want to install some software on macOS such as ZeroTier One for example, it fails because it needs sudo and a password to install using homebrew.
Atera should create a service account on macOS with administrator permissions that it can use to call sudo and install software from Homebrew as required.
I would expect the password is kept atera side, is unique per device and is only delivered to the device with the script that does the software install, otherwise attacker may exploit this. Probably Atera would keep an encrypted version of the password server side, that encrypted…
8 votes -
Add method to get folder name from agent via API
We use the API to produce custom reports for customers showing the agent details they find important. It would be useful to also be able to include site name for customers with multiple sites, we typically use folders to manage this but when getting agent info from API we can only see a folder ID and there doesn't seem to be a way to get the folder name via API to add this to our reporting. Would it be possible for the get agent API to include folder name or alternatively could there be a way to get the folder…
2 votes -
Please change the "Phone" field in reporting to "Submitted by agent"
Under the "Tickets created by source report" Please change the submitted by "phone" field in reporting to "Submitted by agent".
2 votes -
Set Automation Profile when creating Customer folder from API
Using the API you can set a Threshold profile when creating a customer folder. I think it would be useful and make sense if you can also set an IT Automation Profile from this as well.
From this :
data = {
"Name": "string",
"CustomerId": int,
"ThresholdId": int
}
To this :
data = {
"Name": "string",
"CustomerId": int,
"ThresholdId": int,
"AutomationProfileID" : int
}2 votes -
Mail alerte par client
Il serait sympa de pouvoir envoyer un mail pré-parametré sur l'adresse du client quand il y a une alerte, par exemple une utilisation supérieur au seuil. De choisir si on veut l'envoyer au SITE ou au contact qui est mentionné sur l'agent
2 votes -
Network Discovery automated report export
Network Discovery - automated report of daily scan, saved as excel to say sharepoint customer file folder, per client. This would give a history of network scans.
8 votes -
Ticket Statuses Default to have the Custom Statuses
To create the ticket statuses by default under Customer > specific client > Tickets > filters. It would be nice to have the custom status also selected as per default. New ticket field are not automatically checked in the list for clients > tickets > statuses. Should be put by default.
5 votes -
Map and GEO-Location integration with Remote Wipe.
It would be nice for the agent to show it's location if in case of a stolen device connects to the internet. Have the ability to schedule a remote wipe or scripted data removal if it checks in or even sound an alarm if a device is stolen nearby.
14 votes
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