326 results found
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sentinalone
SentinalOne integration (With MSP Portal)
3 votes -
Edit/Customize Chocolatery database software
It would be nice if we can edit/add extra software in the Chocolatery database.
5 votes -
Intergration with Snipe-it
Integration with Snipe-it would allow for seamless asset management to support ticket analysis. This would improve customer justification for asset replacement and also help with hardware upgrade opportunities.
42 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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AnyDesk - Paste Clipboard as Keystrokes
AnyDesk is a really good tool, but for us it's let down by one thing, missing a button to paste your clipboard as keystrokes.
Splashtop has this feature and it's invaluable for us, as we use it to paste complex passwords into server logon screens. Unfortunately CRTL C and CTRL V doesn't work on these password boxes.
So when logging in to a server using AnyDesk, we have to type out really complex passwords which can take some time as they are all different.
A 'Paste Clipboard as Keystrokes' button will go amazingly with the newly implemented CTRL ALT DEL…
9 votes -
4 votes
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Integrate Whatsapp for messaging with client's on tickets would be great
Integrate Whatsapp for messaging with client's on tickets would be great
22 votes -
Slack integration
Ticket creation via slack similar to HALP.
26 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Native backup using Wasabi as backend for storage
I am using some backup products like Veeam and Microsoft Data Protection Manager by using Wasabi as backend storage. Wasabi is insanely cheap, with prices of 6 USD per 1 TB of data.
It would be very nice to have some sort of backups capabilities using the Atera agent or other integrations, and use Wasabi for its price as backend. Nowadays a good backup which is encrypted and protected is the ONLY real solution against ransomware.
Wasabi seems to have good APIs as they integrate easily with most of the backup solutions I use. Being a cheap way to backup,…
25 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Zapier Integration
Integration with Zapier would open an entirely new realm of automation with other applications. It would allow people to be a lot more efficient, such as automating a new ticket when a certain category of deal is won in Pipedrive, and more.
34 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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website support floating contact widget
I would like to see a WordPress widget of a floating button for logging support requests in the helpdesk for clients that do not have the support agent. I used to have this when I used the Freshdesk free helpdesk.
Clients could give a description, see the ticket incident fields, attach files and make live screen grabs. All this was direct from the internet browser on our website.4 votes -
Lifecycle Insights Integration
Lifecycle Insights Integration
2 votes -
Import the physical address from quickbooks not the billing address.
Import the physical address from quickbooks not the billing address. It is pretty hard to map a PO Box, or go to the headquarters office instead of the remote office.
1 vote -
Ability to See Your Calendar In Atera
Ability to see your calendar within Atera where you can see all the tickets and meetings that you have already scheduled. No need to leave the platform for that.
29 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Add-ons are pricy
Add-ons are pricey: Anything extra is $$ = Webroot. We buy it at a dollar at Webroot so we don't get it through it. It is not worth moving 600 licenses in Webroot. It would be much easier to control through you guys.
5 votes -
Atera to save Webroot Key
- When we deploy Webroot - doesn't seem that Atera is saving the Webroot key that it has for the customer. one click and it would grab the correct key for that customer.
2 votes -
NEWT integration
NEWT - Network discovery tool. It gives you all the information needed just after one scan. It also discovers the subnets
1 vote -
Hoodoo Integration for KBs
Hoodoo Integration for KBs
1 vote -
MYOB Accounting integrations
Integration MYOB = another accounting package. probably the biggest competitor with Xero in Australia.
2 votes -
BackBlaze Integration
to be able to monitor backups for workstations and install clients with backblaze
8 votes -
Zoho One Integration
Integrate all Zoho One apps.
12 votes
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