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327 results found

  1. Across All Categories:
    Being the admin on our system I have the need to run many reports across ALL Customers, or ALL Devices, or ALL Tickets, or any other detail.
    We need a Report section where we can select certain criteria, and be able to run it against (All our system data)
    ALL Customers, or ALL Devices, or ALL Tickets. I realize using ALL seems like a wide open query, but not if you limit the choices.

    Examples:

    First select either Customer, or Ticket, or Devices, etc

    Customer (Across all Customers)
    drop down list of All available Customer fields (including…

    4 votes

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  2. Atera reporting isnt good, I could do with the ability to report real time so I can write my own meaningful reports for internal staff and external customers. I was advised this is a feature in the pipeline. If you have an early adopters program, I would like to be on it.

    13 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  3. Scheduled Report Email Subject should Include the name we provide for the Scheduled report instead of "Your Atera ‘Patch Status Summary’ report is here" should be something like "Your Atera 'MY Report Name' report is here" that would make the email notificaion much more useful. it would also be nice to have it in the Body of the email too.

    3 votes

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  4. when I schedule a Report, I would like it to have a list List all previous Reports in the Web portal that have been ran over say the last 12 months. these would be State-in-time Reports to show the data state when the report was scheduled, these need to be collected for compliance and If I missed an email I don't have any ohter way to access these Reports.

    For example, I have a Report scheduled to run a Patch Summary on the 1st of every month. I can See that report under the Scheduled reports, but I Would like…

    3 votes

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  5. Integrate Atera with Power BI for enhanced reporting capabilities. It would be nice to be able to create custom reports based on the integrations Power BI would give.

    7 votes

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  6. We would like the IT automation summary reports that are emailed be detailed. At this time we just see that some devices failed and then I have to log into the Atera dashboard and expand everything to see the details. It would be much easier to just get the detailed summary reported emailed to us to begin with.

    2 votes

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  7. When receiving the email from various reports (IT Automation Feedback) it is kind of useless since we don't see the machine affected so we have to click on View Analytics. It would be easy to have the list of machine in the summary.
    Keep up the good work!!

    9 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  8. Created some custom fields, but you can't filter the report by the custom field values. Be awesome if we could.

    8 votes

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  9. As we send the Atera SLA reports to our customers we would like to be able to break down the SLA report in order to show the ticket that have breached the SLA, tickets within SLA and all the other posts too just to be able to go through it all with the customers.
    The search features doesn't help to much either to fins out this.

    Thank you in advance.

    7 votes

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  10. We use to be able to go to Customer > Devices and then on the top right, we could EXPORT REPORTS: Export a report to Excel or PDF, that just showed the workstation details. But it was the perfect report to send over to a client to review workstations and those added details. Why was this taken away. It was such a user report.

    CUSTOMER REPORT: we should be able to print reports like a customer contact list, a phone list etc. These are basic reports that would be so helpful.

    5 votes

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  11. Data such as SKU, Amount, Price per item, Date

    This is crucial for reporting purposes

    7 votes

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  12. I would like to know if there is any tool to know if there is a change on software inventory to tell if there's any difference between them. And I wanna support who asked to be able to access many info about devices, even when they are offline.

    4 votes

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  13. Report showing what threshold profiles and IT automation profiles each selected device has.
    Problem: Sometimes I have devices with no IT automation profiles or they're on default threshold profiles.
    Solution: A report to find which PCs have each profiles

    12 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  14. More apps are being deployed through the Microsoft Store - we have a softphone solution we use, and its latest version is now a Microsoft store app. Running a software inventory doesn't show it or other appx packages.

    we now cant run a software inventory to find out who has the softphone.

    visibility in to what's installed is key, but now we are blind to certain types of app and bloatware on end users computers

    11 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  15. It would be beneficial to setup during the discovery some reports that complies with PCI DSS, this will assure most of us ways to increase our revenue stream.

    9 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  16. Lets say, that i run a PS script on 60 devices and would like to collect the output of the script for each device. Then i navigate to Recent Processes view and under the script related process click on each device one by one to copy the output. This could be improved.

    1 vote

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  17. Please include the Notes in the Products report.

    2 votes

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  18. Hi Team, We are using Atera RMM tool this month for our 1500 above machine software installation and security patch updates. whenever i pushed any software i want to track how many machines installed successfully and how many machines are failed. I need a report to extract by Excel and pdf to show the management by daily basis. I have checked in Report-recent process there is no option to extract any excel or pdf format. we need a machine list automation task report with valid reason to find why those machines are not installed . As well as patch management…

    1 vote

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  19. To assist technicians to see their tickets and be able to see hours for the month filters that can assist to month, week or day

    1 vote

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  20. Customer satisfaction survey report does not include the comments added by the customers when they include the rating. This can only be visible from the ticket itself.
    It would be nice if the MSP could have a button to select "include all survey comments" for better reporting ( similarly with the 'remove retired devices' button ).

    9 votes

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