Ideas and Feedback

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  1. It would be very helpful is we can categorize passwords, just like in Devices or similar.
    Office 365, Active Directory, etc. etc.

    1 vote

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  2. Customer Satisfaction score that our customers leave us could be then added to Google Reviews of our company , so other potential customers can see what our current clients are saying.

    3 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  3. From the contracts page we could do with seeing the product / item count.

    2 votes

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  4. Add feature to group several customers and/or devices.
    Also, add feature to apply a threshold profile or running a script on a group.

    Just one example: Group that contains all servers, so I can apply a threshold profile or run a script on all servers at once.

    3 votes

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  5. Copy a password entry to update. When populating your password vaults, this can ensure consistency rather than entering the same details with each and every one that are similar

    1 vote

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  6. Exporting of all contacts of a customer for mass updates

    1 vote

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  7. Allow customers to log in and allow access to reports only, as a self-service option. To generate and schedule the reports they want and self-manage them.

    1 vote

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  8. It would be great if I could review all the interactions (emails) to and from my customers through a Gmail CRM plugin. The plug-in could BCC the communication between you and the customer to a custom email address which appends the info in the email to the appropriate client's record. It would be great if the plug-in also allowed you to select the type of correspondence you are sending such as Sales, Support, or Follow-up.

    1 vote

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  9. Pagination for customers, if you have more than 600 customers that page takes over 30 seconds to load, so pagination is a MUST for larger customers.

    1 vote

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  10. Ability to add tags to customers and then filter then within the billing side of Atera.

    1 vote

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  11. 1 vote

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  12. hope to have a feature for token based support counter, like 4 hours equal 1 token for per customer then when on-site or remote support can Consume the token.

    2 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  13. You only have a few headers for your templet to import customers. I have 4000+ clients that need years' worth of tickets and charges imported. I need to make the import into Atera so I am able to use one platform instead of using two.

    1 vote

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  14. Give the option to lockdown customers with passwords. Even if someone were to get in, they would have to login to gain access to clients.

    Add in passwords and disable auto login for client level connection on devices. With Splashtop i know you can enable or disable auto login, but give the option overhead.

    1 vote

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  15. Let say that a customer is not paying you and you want to temporary suspend any kind of monitoring and automations.

    A "suspend" button to to that to every PC for that customer will be great. So in a click I can suspend and then re-enable all my personalized threshold, all my automations, all my scripts, etc.. without have to do that manually for every PC

    1 vote

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  16. It would be great if I could review all the interactions (emails) to and from my customers through a Gmail CRM plugin. The plug-in could BCC the communication between you and the customer to a custom email address which appends the info in the email to the appropriate client's record. It would be great if the plug-in also allowed you to select the type of correspondence you are sending such as Sales, Support, or Follow-up.

    0 votes

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