687 results found
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Send mass email from Atera to customers
Send mass email from Atera to customers
3 votes -
Select multiple tickets after searching
Select multiple tickets after searching, this option is not available. Cleaning up the ticket queue is pain. The ticket queue is missing basic functions.
1 vote -
Reverse Ticket Conversation history
Option to reverse the conversation history at the bottom of the ticket, so that recent messages appear first.
1 vote -
Customize fields that are included/ data the is collected in the Requestor info,
Be able to include computer name, IP address in the Requestor Info in user generated tickets.
1 vote -
Set ticket status from "Pending" too "open" when not in calender for 24 hours
would like this option, we have to look into pending tickets now to check if they are in someone's calender :)
1 vote -
Limit technician to access types of tickets
Limit technician ticket permission based on types (etc. sales tickets should only be viewed by sales)
1 vote -
Edit ticket description after it's created
We should be able to give rights to some technicians so that they can edit the ticket description after it has been created.
1 vote -
Silent Tickets - And Silent Replies - option to not email sent on reply
The ticket can be created silently. Thats good.
The ticket reply should also have the ability to be sent silently.
Some customers just don't want every reply as an email. They can always view all replies in customer portal.
5 votes -
set up an automated response for a new ticket created having different responses ( after hours versus during normal hours)
Set up an automated response for a new ticket created having different responses ( after hours versus during normal hours)
3 votes -
Give our technicians the option to Assign an existing ticket to another contact, without the "Manage Contacts" permission.
We want to be able to give our technicians the option to Assign an existing ticket to another contact/customer, the only option I found to make this work is to give them the "Manage Contacts" permission, but this is NOT OK at all, because then, every tech has the option to really manage the contacts and change their details and this is not something that we want them to be able to do.
Need to achieve that without giving technicians unnecessary permissions.1 vote -
1 vote
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bulk ticket upload
It would be nice to be able to create multiple tickets (especially scheduled tickets) by uploading a csv.
2 votes -
Rounding first 30 mins on ticket
What I want is that there is a minimum time of 30mins per ticket. Anything above that does not need to be rounded.
5 votes -
Pending tickets - follow up date
Pending status has a follow up reminder with a date/time that can trigger that reminder.
2 votes -
mail
Suggestion for New Email Integration Feature in Atera
Dear Atera Team,
I hope this message finds you well. I would like to suggest a new feature for your RMM and ticketing SaaS solution, Atera, to improve the handling of client emails.
As it stands, we often receive emails from our clients that need to be forwarded to Atera. It would be beneficial if we could transfer emails directly from our personal inboxes to Atera without having them open a ticket under our name. Instead, these forwarded emails should either contribute to existing tickets or create new ones on behalf of…
1 vote -
Invoice - design/layout of "report/form" - some layouts to choose from
Invoices should be more flexible ... the layout of the invoice-form ist not european (or austrian)-standard. Normally there is a block with Customer-Address like
Company Name
Street
PostCode City.... also the structure of the other fields look not as a professional "invoice" ... a very small report-customization (report-designer) - or some layouts to choose would be fine.
2 votes -
Receive an email notification 24 hours prior to a scheduled ticket
Receive an email notification 24 hours prior to a scheduled ticket
3 votes -
Ability to forward a ticket
Use case is mainly to communicate with 3rd party, without having to change the customer the ticket is under.
9 votes -
Ability to sort tickets by Assigned Technician
Possibly be able to sort tickets by assigned technician. At the moment, when viewing all unassigned and assigned tickets to see what is being worked on currently, it looks rather messy.
7 votes -
Add Public Holidays for Business hours
There is only option to access business hours but there is no ability to add public holidays in the system which will impact SLA's.
Ability to add public holidays either in the Business hours section or new page.
9 votes
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