Ideas and Feedback

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  1. Asset information notes on a device. Either defined by Atera or by me. Vendor, purchase date, and purchase price at a minimum. Have these appear on the auditor report.

    2 votes

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  2. Hi support,

    in Device SNMP type it could be useful to have OID ordered by A-Z instead of randomized.

    11 votes

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    3 comments  ·  Devices  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  3. The new feature that shows that devices have a "reboot required" is good, but has some issues as implemented. Actually, it shows that a reboot is required reading a lot of registry entries, which are not critical. Only a few registry entries show when a reboot is really necessary. On the actual "Devices" view, we keep restarting our computers and they never get out of the "reboot required" status. When I check, some very old and unnecessary entries are still shown in the registry that cause this behavior.

    1 vote

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  4. Please add an Advanced Filter for Uptime so that we can show agents that were last started, for example, 5 days ago. We can then run a Reboot automation task on this filter; this will be a tremendous help to us!

    1 vote

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  5. It would be nice to combine multiple OIDs into 1 monitor line so a single alert can be used for multiple OIDs.
    Example:
    7 OIDs monitor temperature with an "OK" status when things are fine
    1 Monitor would reference all 7 OIDs and if one or more of them change status the monitor would send a single "temperature" issue alert rather than up to 7 individuals.

    1 vote

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  6. It would be nice to also have an "Information" option for monitored OIDs.
    Example:
    Device has serial number and software version information available via OIDs
    Desire is to get an alert when the software version changes or device is replaced with a new serial number.
    This alert does not need to be a warning or critical as it is just housekeeping information. A further idea here is to have the option to aggregate "information" alerts to a single email rather than individual (i.e. an entire building of 10 devices all get software upgrades, be nice to have a single alert…

    1 vote

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  7. It would be nice to be able to bulk add certain OIDs to the monitored section rather than require them to be manually input twice (i.e. once to put in the Values section and again to put in the Monitored section).
    Additionally it would be nice to auto-configure the alert as "if value changes from current", this would streamline data entry.

    1 vote

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  8. Devices Section: Exportable To Include Custom Fields

    1 vote

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  9. It is quite crucial to add an option to filter devices by "Model".
    That would help inventory counts a lot.

    I know it is possible with "Vendor" but for me, and I assume for many others, "Model" would really help.

    I assume that would be like a few lines of code for the developers since the function already exists, just add it for "Model".

    Thank you very much!

    3 votes

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  10. Offline device list under Customer > Devices. like "4/5 devices are online" so we don't need to go through the list.

    1 vote

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  11. All servers are by default monitored for availability but theres no way to change the threshold for that monitor. In some environments the internet connectiviy can be a challenge so it would be great to have the option to change the heartbeat monitoring time in a way it could be set to 10, 15, 30min or even 1 hour. Only if a device stays offline for that period it would raise an alert. (this is important for example for some African environments)

    4 votes

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  12. To be able to bulk update relations with for more than 20 devices at a time.

    1 vote

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  13. Display computer information on the desktop.
    PC name
    Logged in user
    Last reboot time
    Network information (IP)
    IT support contacts

    Like Microsoft BG info. https://docs.microsoft.com/en-us/sysinternals/downloads/bginfo

    15 votes

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  14. Es wäre toll wenn man über die API Schnittstelle, in welcher man sich ja die SNPM Devices ausgeben lassen kann, auch die OID Werte sehen würde die man konfiguriert hat.

    1 vote

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  15. What I miss about Atera is a really good graphical monitoring of VMWare and possibly other virtualizations. Unfortunately, you have to be jealous of Server-Eye or Paessler, here it becomes relatively easy. Virtual environment graphically displayed and you can see at first glance if something doesn't fit. Is something like this also being considered for Atera, SNMP is just very tedious.

    1 vote

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  16. Currently Saved Views under devices and unique to the agent. If views could be shared across all agent accounts (probably by default!) that would be great.

    12 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  17. The ability to query a device's WMI and then set a custom field in the agent's record would allow us to then use those custom fields with filters. For example, query the processor type and then set a custom field to read either Intel or AMD.

    I can see this working as a WMI query function built by Atera or an added feature to the installed agent that allows a script to send data back to the agent which would update the record.

    8 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  18. When we look at the Agent via the API, it does not reference the contact at all. If there is one assigned, can we have the contactID returned in the results?

    1 vote

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  19. Some consumer devices support SNMPv3, but dont allow users the ability to change or blank the "Context Name" option.
    Since there is no option to define a Context Name in Atera, its impossible to use SNMPv3 with these devices. Please add the option to define a context name so the latest security standards can be used.

    1 vote

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  20. It would be helpful before we start remote session so we can see if user is busy/in a meeting/or not in front of the computer. Maybe very low quality image of current view of the screen with hard to read details so we are not intruding on their privacy.

    12 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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