Ticket Dashboard
Current setup:
In the adminpanel the tickets can be displayed. It is possible to set filters and save the filter so it is easy to access these again.
Columns like "Details", "SLA" etc. are shown by default.
There it is possible to define multiple filter for different use-case.
Problem:
When searching for tickets you might need to switch filters to get a good overview.
This can be time consuming when being on a call with a customer.
Improvement:
Create 2 views:
1. Filter view
This is the view which is already available and can be used to create filters and save these
- Dashboard view This view is a combination of mutliple filter. The dashboard can either contain 1 column, 2 columns or 3 columns per row and the dashboard can contain multiple rows. In each columns per row a different filter (which was created in the filter view) can be displayed.
+--------+--------+--------+
| filter | filter | filter |
+--------+--------+--------+
| filter |
+-----------------+--------+
| filter | filter |
+-----------------+--------+
Per "filter" you can define the following options
- details to display like e.g. "Details", "SLA", "Assignee", "Customer", "Agent"...
- amount of tickets to display (before pagination starts)
- widget like "ticket filter" (default), "pie chart", "graph"..
Benefit:
- keep an easy overview about all filter
- have everything available in one view
- save time as there is no need to change the filter
- a lot of requests in the area "Dashboard" and "Tickets" can be solved by this idea as it would be customizable.
Future:
- make it possible to have multiple dashboards. This can be useful when you have big customer and want to have a dashboard per customer.