Change a ticket to a scheduled ticket
The facility to have a function to change a ticket to a scheduled ticket
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Nicoleta Ilarie commented
This tool will be very beneficial since we have customers who require tickets to be implemented within 20 days; until then, the SLA will be breached. The only thing that can stop the SLA in Atera is to schedule the ticket for the required date.
What else can we do so that you can evaluate our request?
Thank you. -
Tegel - technischer Support commented
My workaround for that problem on the first day using Atera was simply creating the status "Scheduled" and excluding it from some of my custom filters AND adding the scheduled date in ISO format at the beginning of the ticket title, e.g. "2022-10-15 Server maintenance". When creating a filter just for the status "Scheduled", you can select specific dates with the search field and priorize by sorting the title.
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Lisa Cyber Sharp I.T commented
The facility to move a ticket to scheduled tickets.
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Nick Pocrass commented
We frequently process tickets that require further action(s) to be taken after 30, 60, 90+ days from the initial ticket handling. This feature would be amazing to keep things organized.
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Applicatiebeheer Ploeg kozijnen commented
Not a nice future to have, this is a must to keep your ticket system clean.
We get tickets throughout the year via mail with assignments that are sometimes months away. Should I then throw the ticket away and create a manual ticket? I don't think so. For our company, and the way we use Atera, this is really a game changer.Please Atera, make this right!
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Philipp Reiffenstein commented
This feature is extremely important. I often have tickets to be solved in 2-3 Weeks. E.G. Hardware Orders, On-Site-Services.
Currently the ticket has to stay open without a date, and i have to remember it on that specific date. An e-mail notification when the given date is reached is necessary. -
Mark Callwood commented
Please implement this feature.
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Mark Callwood commented
Please implement this feature.
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Ryan Rayburn commented
This is a must for those of us getting tickets about things coming up in 2-3 weeks.
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Ryan Rayburn commented
This is exactly what we are looking for. We get new hire tickets that may be 3 weeks out. It is killing my SLA and average time to resolve numbers.
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Support . commented
The ability to change a ticket either logged by a technician or customer via the portal to a scheduled ticket after arranging with the customer to complete the job/ticket at a later date? for example if an onsite visit is required or if you are awaiting parts to complete the call but don't want this to go towards the SLA time