IT Department Support
Are you part of an internal IT department that supports multiple/all departments within your organization? What can we do to tailor Atera to your needs? Give us your full wish list. Don't hold back
Matt Ahern commented
I need to be able to search by PC Type, Users Name or PC Name in search box on clients devices tab. unless I change the Agent name to include the actual user I have to click on every computer to find the user name. You make this app so hard to use. We need to be able to configure the console and back end if your not going to.
Blaise Vanden-Heuvel commented
Edit the Machine Status Unknown alert (increase or decrease time)
Integration with asset management tools (snipe-IT)
Integration with Zendesk
Asset tagging generator or QR code generator
Michael Cain commented
Ability to hide MSP focused features like billing & invoicing
SNMP MIB import
monitor other things like internet domain registration status
API integration with GoDaddy
Chocolatey custom repositories
F Kluever commented
- Change the customers page to departments
- add or delete modules like invoice, SLAs cause normally you dont need this as an it-department
- Bitlocker - Management
- customer portal: employees shouldn't have the chance to change the ticket-status or priority
BAG Support commented
ideally on each computer is an icon on task bar items. they click on it and screen comes up and they fill it out and it sends all data to atera dashboard. it has to be simple simple simple for user. they wont login to anything but they will put their name and the problem. 2 guys doing 1500 users and no one doing simple stuff like this when thats all we need. Atera is great just remove the MSP stuff for IT staffs or let us pick and choose.
Clint Siebert commented
Remove all MSP related options and selections to simplify the UI. Allow for sub-helpdesks, for example, helpdesk for HR Team. Also fix your ticketing system because its extremely unreliable. I had tickets not show up in queue even though they should have based on my selected filters. Issues with Atera's unreliable ticket is system is why we moved to freshdesk.
The ability to have multiple "Service Desks" for different teams within the help desk. For instance the ability to have an IT desk mapped to email Address A, a Facilities desk mapped to email B, and HR desk mapped to email C, etc.
McCulloch Group IT commented
Expand the functionality of internal ticketing from just being IT requests to HR/Finance/Operations etc. Where those users primarily read and respond to tickets in their queue. So limited 'technician' level user.
Phill Barnes commented
I'd like the ability to assign tickets to a team instead of a specific employee/technician. And then those team members are all able to view the ticket and claim for themselves. Speaking of which, a "Claim" button would be nice, rather than assigning a ticket and choosing your own name, a simple "Claim" feature next to the assigned tech would also save time.