Integration with Direct messages systems
How do you (and your techs) communicate with your customers? Would you like to see any communication integrations added to Atera?
AdminUserVoice Admin
(Admin, Atera)
shared this idea
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s antypas
commented
SMS and Slack,
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zubayr zubayr
commented
SMS would be the biggest thing for me. I would LOVE to be able to support clients via standard text message.
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Anthony Ashton
commented
Slack please! It is the native communication app for many of our businesses and the ability to raise a ticket in Atera from there would be super handy. Similarly with Whatsapp.
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Dave Webster
commented
another +1 teams.
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Cesar Gonzalez
commented
WhatsApp for Bussines, Telegram and Teams
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David Jenulis
commented
Teams
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Todd Mahoney
commented
Teams, Slack and Zoom
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Robert Folbigg
commented
3CX Integration would be ideal - 3CX is a multi-channel unified communications platform with the ability to pullchat into the call center queues. The ideal intgration would allow these chats to also flow through into Atera tickets
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Simon Brereton
commented
WhatsApp, SMS and Teams
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Sam Allen
commented
Teams
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Ben Slocombe
commented
Teams + web widget, then SMS.
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Oleg Baum
commented
Teams
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Scott Gebar
commented
Teams and Outlook as a secondary
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Anthony Donkers
commented
Teams and Whatsapp
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Will Yackle
commented
Teams
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CloudDNA MSP
commented
Whatsapp Business and Teams
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Carlos Fuentes
commented
whatsapp integration
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Pronet Support
commented
Any live chat plugin for Wordpress.
Being able to have customers view information or order services as well via the WordPress or even WHMCS platforms would be fantastic.
Manual adding of services slows down business. Allowing potential clients or even existing clients the ability to order services would be great
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Mike
commented
Another vote for Teams
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Me
commented
Teams is first choice, second choice Discord