Ideas and Feedback

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  1. Please Provide some integration with Veeam Backup & Replication / Veeam Backup for O365.Gather backup jobs status, report etc...

    144 votes

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    8 comments  ·  3rd Party Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  2. By a community member:
    We need the ability to assign multiple technicians to a ticket. We have ceveral tickets that would consider projects requiring multiple technicians to coordinate assigned tickets.

    156 votes

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    3 comments  ·  Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  3. 144 votes

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    7 comments  ·  Alerts  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  4. I want to be able to show my customers what machines have been replaced over the replacement cycle, so I do not want to delete retired machines from atera, I want to be able to mark them as retired and exclude them from everything except a retired assets report.

    The current system of hide devices not seen for X days is not the same thing, Just because a device has not been switched on for say 300 days, does not mean that I do not need to know of it's existence for the fixed assets register.

    146 votes

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    1 comment  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  5. It would be good if the Agent could discover if Bit Locker is activated and possibly store the encryption key for Administrator safe keeping.

    70 votes

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    3 comments  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being

    reviewed by our product team. We

    ll keep an

    eye on the number of votes, and let you know if

    a decision is reached to implement. Thank you

    for being a partner in our process!

  6. Do you use Atera to monitor multiple offices or sites? What can we do to tailor Atera to your needs? Give us your full wish list. Don't hold back

    180 votes

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    Under Review  ·  11 comments  ·  PSA Tools  ·  Flag idea as inappropriate…  ·  Admin →

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  7. What attached system information can help you solve support tickets, opened via the Atera Helpdesk Agent, faster? CPU, memory, network info, anything else?

    186 votes

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    Under Review  ·  3 comments  ·  Helpdesk Agent  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Some clients are simply using the built in Windows Anti-virus "Defender". Seems to me that should be better integrated into the Atera echosystem.

    48 votes

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    1 comment  ·  3rd Party Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  9. Install agent on Synology, QNAP or Raspberry Pi. As we move to more cloud and Saas based offerings, the days when people had dedicated servers in the office is going away. As such I would like to be able to install the agent on another type of device like a NAS.

    50 votes

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    1 comment  ·  Agent  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  10. Allow users to run a simultaneous dual-monitor view rather than only being allowed to switch between monitors. This is counterproductive for our users working remotely.

    112 votes

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    9 comments  ·  Work From Home  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  11. The ability to customize the design and layout of your customer-facing portal including fonts, colors, and text, with the ability to hide ticket fields.

    155 votes

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    Under Review  ·  15 comments  ·  Customer Portal & Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Have you considered syncing your directory services with Atera to sync and manage contacts?
    What services do you use and what sync capabilities would you like to see in Atera?

    161 votes

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    Under Review  ·  7 comments  ·  3rd Party Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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  13. If availability monitoring is enabled for a device, Atera sends alerts when that device goes offline. However, it would be very useful if it would also send a notification when the device is back online (after a reboot for example). This is a basic feature and a must-have in my opinion.

    38 votes

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    3 comments  ·  Alerts  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  14. What do you think about that, only a little package to use it on a Synology device, just to monitored online devices...

    Thank you!

    103 votes

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    0 comments  ·  3rd Party Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  15. 101 votes

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    10 comments  ·  Customer Portal & Knowledge Base  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  16. Monitor and manage servers performance and uptime, get insight over the real-time status of Active Directory, IIS, SQL Server, Microsoft Exchange, VMware, Hyper-V. Power Off, start and restart VMs, lock and unlock AD user account, and allow password resets all from the dashboard or mobile app

    102 votes

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    3 comments  ·  3rd Party Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  17. The ability to choose how many devices to view per page (10,20,40, 100, etc)

    98 votes

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    5 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  18. Software bundles can currently only be created with a specific version of an application. E.g. Adobe Acrobat Reader DC in version: 2021.005.20058, but Chocolatey can always install the latest version.

    It should be possible to make bundles that install e.g. Adobe Acrobat Reader DC in the latest version. Otherwise the packages often have to be adapted.

    100 votes

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    4 comments  ·  IT Automation and Patch Management  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  19. It would be nice if Atera will integrate Microsoft Teams to his platform. For example Atera could deliver alerts over a Teams Channel and not only via email.

    54 votes

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    1 comment  ·  3rd Party Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  20. Provide a Remote Connection report to show dates, times and duration of a remote connection. This is highly valuable to demonstrate remote actions to clients and justify MSP services and value. Also to potentially include remote worker reporting for add-on billing of the service.

    94 votes

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    9 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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