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  1. Major Flaw - tickets get permanently deleted if a contact is deleted

    This is a major flaw. We have no idea how many tickets we have lost because of this.
    Tickets should be linked to the customer not the contact.
    Contacts can be employees who might get fired, quit or come back.
    If you delete a contact it should just get hidden so that it can't be used on new tickets. And the contact should still show up on old tickets and should be allowed to be used in reporting.

    And there should be a way to show deleted contacts incase the employee comes back.

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    16 comments  ·  Tickets  ·  Admin →
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    Planned  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,


    Happy to announce we are working on a way to archive contacts instead of deleting them. 


    Once a contact is archived, their tickets will remain in the system but there will be indication on the ticket that the contact is archived, and you will not be able to open new tickets on their behalf. 


    We will be sure to communicate once the feature is out.


    Yakov

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