180 results found
-
knowledge base sort
could we please alphabetize the "Display in Section" list when creating new KB Articles?
5 votes -
Old UI Layout With The New Features
The old UI layout is the most efficient and most productive IMHO even compared to other ticketing systems. I don't have any issues with adding new capabilities and features but there should also be an option to have the old UI with the new features. Thanks!
5 votes -
Add Malwarebytes install in the manage drop down inside device just like Webroot is currently.
Add Malwarebytes install in the manage drop down inside device just like Webroot is currently. Thank you.
5 votes -
Default Number of tickets displayed
It would be nice if we could change the default number of tickets displayed from 20.
I'm currently overseeing all tickets for my organisation and having to scroll, then wait for the next 20 tickets to load is painfully slow.5 votes -
Logout warning
It would be nice if we were given a warning 10 minutes or so before Atera automatically logs an engineer out of the system. I don't know how many times we've lost the content of tickets that are in progress because we just get bumped to a login screen.
It's not like you can pick up the ticket again if it hasn't already been saved, you just have to start all over again which may be impossible if there are screenshots etc you've taken.5 votes -
I'd like to be able to create a new contact from within the ticket.
When a ticket is already created, but the contact changes and the contact is not already created in Atera, I'd like to be able to create a contact from within the ticket.
4 votes -
Prevent tickets being created from chat
Currently a ticket is created when a chat session lasts longer than 2 minutes.
Please add an option to prevent this.
4 votes -
Font and Character Attributes
StrikeThrough SuperScript and subscript!
4 votes -
4 votes
-
customers show on hold
when you go to a customer page and look at ticket it shows by default open and pending it could really do to show on hold as well by default
4 votes -
Add next/previous button on ticket view
Hello,
Could it be possible to add a "next"/"previous" button on the ticket view to navigate through your current viewed tickets ?
Best regards,
4 votes -
per user new look
Would like to be able to have the new look option be per user instead of global so each user can use the look they prefer.
4 votes -
UI interface based by user instead of account.
Allow some users to decide their own user interface without affecting the rest of the users of the account.
4 votes -
User preference for landing page
The landing page after signing in recently changed from Dashboard to Devices. This should instead be a user preference with a default of Dashboard. This would allow users the flexibility to configure the dashboard and/or to set a landing page best suited to their role, a feature fairly common in complex UIs.
4 votes -
Agent GUI
Have the customers with less info on the agent side, instead of showing the phone and all the rest of the columns or make it so that we can customize it. Another thing that would be nice specially when working at night, to have the dark theme capable
4 votes -
Force mobile optimized site to load in mobile browser.
Please add the ability to force mobile optimized Atera to load in mobile browsers. Some apps have a separate URL that forces mobile if needed. We have difficulty getting a mobile optimized version of Atera to load in a mobile browser in iOS and Android. Thanks!
4 votes -
Navigating between pages
UI: Too many page changes - When I'm working on a ticket it's challenging to go back and forth from the device and other tabs.
4 votes -
Change header text color in White Label settings
Allow to change the headers' text color in the White Label branding and not only the background color
4 votes -
More overview on the device page.
Better overview at the device-page. Smaller line and more basic informations on one sight (ex. IP-Adress of the Workstation). Also more filtering options without opening an additonal Windows. Possibilitiy to sort the table (ex. device name.)
At the moment it is cruel to search for some specific devices (ex. logged user, spec. IP-Adress, etc. .4 votes -
custom fields
Custom field modifying window too small. can the custom field editor be modified to be bigger if you want to update/modify the field. Modify box is far too small to be useful. not just on custom field but also on all other clickable data fields. Passwords for example.
4 votes
- Don't see your idea?