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326 results found

  1. When using SplashTop to remote connect to an end-user, the ability to remote in hidden would help when trying to track any activity that could break policies or for coaching.

    38 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  2. Integration with Zapier would open an entirely new realm of automation with other applications. It would allow people to be a lot more efficient, such as automating a new ticket when a certain category of deal is won in Pipedrive, and more.

    34 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  3. Google Workspace Intergration.
    Using Atera for internal IT it would be great to be able to:
    + sync users, OU and groups for support portal.
    + sync assets such as company owned devices
    + using Google (shared) Drive for storing documentation.
    + SSO with Google for atera techs and support-portal users.

    32 votes

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  4. sometime i have employees working from home and need to connect to their home computer to help them but i do not have the Atera client installed. it would be helpful to be able to send them a link to use to get connected to them.

    30 votes

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  5. Ability to see your calendar within Atera where you can see all the tickets and meetings that you have already scheduled. No need to leave the platform for that.

    29 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  6. Hi, im from Mexico, im already a BitDefender / Acronis MSP Subscriptor,
    i want to know if its possible to integrate my account to Atera, because already i have better prices and the invoice its 100% valid in mexico...

    28 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  7. Meraki Integration, which includes monitoring for AP's Switches and MX appliances.

    27 votes

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  8. I know this has been requested a number of times, and in my last meeting with Atera they asked what they wanted from O365 Integrations.

    Here's a tool I've installed.
    https://www.cyberdrain.com/automating-with-powershell-a-much-better-partner-portal/

    I've seen interviews with the people who make it and they're open to collaborations so maybe you can reach out and partner with them.

    27 votes

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  9. I would love to be enable to sync SNMP and TCP device to IT GLUE. With current integration you can only sync server and computers because you need an MAC-adress for a device to be sync to IT GLUE. I would love to be enable to set own mac-adress or a random generated mac-address.

    27 votes

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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  10. Tool will scan servers and PCs for sensitive files containing SS#, DL#, Card Info, etc.
    A report will be generated for each device along with a .txt file containing a list of file paths, which could be then feed into a script or encryption system.

    What about a tool which would encrypt sensitive documents and provide key management to end user as well as a back door for IT or designated key custodian.

    26 votes

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  11. Integration with IT Glue from the ticket window so we are not having to leave Atera to open ITG.

    26 votes

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  12. Ticket creation via slack similar to HALP.

    26 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  13. I am using some backup products like Veeam and Microsoft Data Protection Manager by using Wasabi as backend storage. Wasabi is insanely cheap, with prices of 6 USD per 1 TB of data.

    It would be very nice to have some sort of backups capabilities using the Atera agent or other integrations, and use Wasabi for its price as backend. Nowadays a good backup which is encrypted and protected is the ONLY real solution against ransomware.

    Wasabi seems to have good APIs as they integrate easily with most of the backup solutions I use. Being a cheap way to backup,…

    25 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  14. Crowdstrike integration

    24 votes

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  15. Currently Atera provides an API key. With this one string of character, a person can temper with someone's account and create a lot of damages.

    Many of us use the API key to write code allowing us to create report that are not directly available in Atera.

    Can you please provide 2 keys:

    • API Read-Only key: those who want to write report type of code can use this key, and not even generate a write-enabled key.

    • API Read/Write key: this one will be just like the current one and allow all the UPDATE/CREATE/DELETE operations.

    Thank you!

    24 votes

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  16. Trend Micro's cloud-based offerings are easy to integrate into a tool like Atera and Trend Micro is one of the leaders in Zero-Day mitigations and Anti-Ransomware tools out there.

    24 votes

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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  17. I would like to see you recommend a Password Management solution in your app center that can manage client login passwords and integrate with their onsite AD, etc.

    23 votes

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  18. We use JumpCloud as our Identity Provider. It would be great to integrate IT team members into JumpCloud SSO so that it makes login easy for IT Admins to login into Atera Portal. JumpCloud is a great alternative to AD and has hundreds of SSO connnectors. JumpCloud supports SAML for SSO and this can be easily implemented with any software that supports SAML. Anything that makes IT admins' job easier would be a welcome addition. Same is true for other Atera Corporate Users that use other Identity providers like Okta, Onelogin, Azure, etc...

    23 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  19. Using a local active directory environment to sync contacts and devices is a critical part of remote management. Being able to add or remove a user who has just left the company/entity in our active directory environment and it leaving ALL systems is not only time saving but also removes the chance of errors. I'd also like to see directory editing integrated directly into the Atera platform, like installing the Atera agent on the domain controller and being able to make AD changes from the web interface. Both of these would streamline technician training and our day-to-day work.

    22 votes

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  20. Integrate Whatsapp for messaging with client's on tickets would be great

    22 votes

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