55 results found
-
Make an option for tickets the default mobile view upon opening
When going into the app, make an option for what opens first. We only need the ticket system and it's a pain for an extra step.
2 votes -
Mobile app forced log out
Mobile app to stop logging out so frequently
2 votes -
7 votes
-
link to a ticket on mobile opens the app rather than web page
When you receive an email and it contains a link to a ticket, tapping the link should check if the app is installed and if it is, open it to display the ticket.
9 votes -
Add passwords in mobile app
A way to create new passwords for clients or devices in the mobile app while speaking with customers.
4 votes -
Notes in app
A way to add notes to a customer in the mobile app.
6 votes -
Be able to click customer link from the ticket and start navigation.
There should be a link from the ticket to click to start navigation to the customer site.
2 votes -
Mobile app: see which servers are offline
Mobile app: see which servers are offline - more important than the rest
4 votes -
wake on lan in Mobile App
Desired functionality in Mobile app(s) to allow Wake-On-Lan.
We have multiple computers on battery backup, which could be used as waking agents.
We're also enabling resume power on AC recovery.
In a recent power outage, I had to go into the office to turn machines on.
I could VNC and Remote Desktop to agent(s) powered on with my phone, but this is undesirable.11 votes -
Folders in Mobile app
Folders in Mobile app
3 votes -
Simplify Logon process on MobileApp
Please simplify logon process for the mobile app (iOS).
It should work like in other apps where you just open the app and do Face-ID, no fiddling with entering email-address and clicking through a lot of pages. This is a real inconvenience when you want to quickly react to a push notification/alarm!
22 votes -
8 votes
-
Mobile App ticket assignment
Mobile App: would like to see where I can assign to ticket. Would be great on that first screen, to see where the ticket is and assign it. It is just too many clicks. Would be more comfortable. Especially when you are on the go.
9 votes -
Anydesk Remote on mobile APP
It would be very helpfull for Anydesk Remote and rest remote apps to work through Mobile App with pop-up integration. Till now only Splashtop is working based on Atera support.
10 votes -
Alert Page Swipe to Resolve
The Alerts page on the mobile app needs work, specifically the 3 dots that rarely work. As there are only two options "Resolve","Snooze" it would be better to have the ability to swipe left or right on the alert to choose which option you want (this would looks much like the way one would archive/delete an email in the Gmail or Outlook apps.)
10 votes -
Customer facing App
A customer app where the end user can create and track tickets & interact with the technician on the go. Although the browser portal is good, most end users want the ease of using an app on their mobile device & would be more inclined to create tickets.
50 votes -
landscape
The mobile app needs the ability to be used in Landscape view. Some of us would prefer to travel with a tablet instead of a laptop, but until the browser can open the Splashtop app, we're stuck using the mobile app. Super not-user-friendly when a tablet is in landscape mode using a keyboard and you have to awkwardly move it to read anything.
9 votes -
Ability to attach photos to cases on Mobile app
Ability to attach photos to cases on Mobile app
17 votes -
unlock accounts and change passwords from app
it would be great if the mobile app did more things like pulseways mobile app... the ability to unlock an account without having access to a laptop and having to login would be great
7 votes -
customise message sent after customer signs.
"Signature Attached" isn't all that helpful or meaningful to the customer - being able to provide a declaration - "I confirm that the work completed is to my satisfaction" for example would be much more helpful and meaningful.
7 votes
- Don't see your idea?