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185 results found

  1. Client currently using Asana but would be able to manage projects through Atera and move a task through different columns until complete.
    https://app.gong.io/call?id=6764592503070995748

    121 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  2. Activity log for when we disable a technician

    5 votes

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  3. Option to open an attachment rather than having to download each time.

    132 votes

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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  4. Ability to collect syslog data from client (or local) network devices for alerts and log reviews. Might be able to use the custom report tool to parse the data? Understand that it might require a local NUC to collect the data.

    6 votes

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  5. To link Atera to some of our project management and knowledge base platforms. A lot of information is stored and updated on those platforms and it will be great to pull it into Atera to the device page, customer page, and even the main dashboard. It can be different note platforms like - Evernote, Jira conference, notion, or even Monday.com.

    1 vote

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  6. Instead of setting it up so you have to allow the customers in the atera portal... allow us to deny as well... or allow us to update the customer allow list for user groups easily by selecting all and removing the ones we dont want...

    currently if you already have the group setup and then you go and add all the customers again it will error out saying you already have these customers added...

    you have to go back and either figure out what customers have not been added to this group or you have to delete them all and…

    1 vote

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    0 comments  ·  Admin & Core  ·  Admin →
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  7. I'd like to see the ability to request tickets with more than just one status via API. for instance i can only look at open tickets or only look at pending tickets, I need to look at both open and pending at the same time. Also being able to choose the ticket types in the same api call would be ideal. i want to do one call to view all open/pending tickets with type Incident or type Change. I'd also like to see more items per page.

    18 votes

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  8. API Calls: add a data filter option for Tickets

    11 votes

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    1 comment  ·  Admin & Core  ·  Admin →
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  9. 1 vote

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    0 comments  ·  Admin & Core  ·  Admin →
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  10. Search bar: need to be able to search for time-entries on tickets.

    2 votes

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  11. It would be nice if Atera had traditional message boards for community access that are Atera monitored and community assisted, it would provide much better support for people who want to bounce and idea or question off users in similar environments. Facebook is ??okay?? but I've been watching for over a week and haven't seen a single new posting. A community support mechanism should have regular interactions between the support personnel and product users. If Atera doesn't want to support their own forums, Spiceworks.com already has an Atera vendor page and millions of technology enthusiasts who love helping other people.…

    1 vote

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    0 comments  ·  Admin & Core  ·  Admin →
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  12. It would be neat if we could post an announcement or other service information intended for technicians that would display at the top of Atera as a banner

    7 votes

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  13. If, for some reason you could not charge the credit card for some time the blue bar appears and states the one should update it´s card information.

    If you resolve the issue with your card then you do not know when the next attempt, if any, to try to charge your card again will happen.

    Suggestion: Add a "Charge me now" - button to retry the current card as you only can do that by resubmitting all your card info once again.

    1 vote

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    0 comments  ·  Admin & Core  ·  Admin →
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  14. Cannot perform multiple actions on search results: Scenario: You want to search for all the machines beginning XYZ- and edit the relations to put them in a new folder – but there is no multi select option or actions toolbar/menu

    Instead, you have to scroll through the entire list of devices to find each machine that you want to select.
    Please add a check box to the results, a select all check box and add the multi select actions menu

    3 votes

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  15. Add API user to the activity logs in Atera so we can track what's been done by API

    For example I deleted a load of contacts via API and looked at activity logs which don't know me any information about contacts deleted by the API.

    7 votes

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  16. Where existing Atera MSP customers work collaboratively it would be extremely useful to allow access to each other's Atera portals, without having to duplicate tech user subscriptions. We are familiar with transferring Atera Agents from between Atera accounts, but collaborative access or ability to merge the full account would be great.

    4 votes

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  17. We need admins get notified when a new survey (feedback) is created after the ticket is closed

    4 votes

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  18. The ability to have different licenses for different types of employees. For an example a tech that is hired for helpdesk only does not need the Quickbooks integration. It would be nice to be able to hold the Growth license as the owner and the Pro license for the tech. It would also be beneficial to have a billing only license type for bookkeepers.

    67 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  19. Ability for techs that don't have admin privilege to add/create folders

    3 votes

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  20. An option to get the overall quantity of the agents installed in every client's space.

    10 votes

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    1 comment  ·  Admin & Core  ·  Admin →
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