331 results found
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Reporting (with excel Exports)
Across All Categories:
Being the admin on our system I have the need to run many reports across ALL Customers, or ALL Devices, or ALL Tickets, or any other detail.
We need a Report section where we can select certain criteria, and be able to run it against (All our system data)
ALL Customers, or ALL Devices, or ALL Tickets. I realize using ALL seems like a wide open query, but not if you limit the choices.Examples:
First select either Customer, or Ticket, or Devices, etc
Customer (Across all Customers)
drop down list of All available Customer fields (including…4 votes -
software inventory
I would like to know if there is any tool to know if there is a change on software inventory to tell if there's any difference between them. And I wanna support who asked to be able to access many info about devices, even when they are offline.
4 votes -
Historical report for Agents Installed
We need to be able to run reports to find out which agents were installed during specific periods of time in the past. Currently as soon as an agent is uninstalled it no longer appears in any reports. But it is critical for MSP to be able to go back in time and find out which agents were installed between particular dates in the past.
4 votes -
Quarterly Reporting Cycles
We roll over clients time over a quarterly cycle. Can scheduled reports have another default of the last 3 months creating. I am generating on two months but cant see what the over or underage is over a full quarter. Moving forward a quarterly client update fits in well over the year. Any report I want to be able to undertake a quarterly review.
Can reports be made available to clients in the user portal?4 votes -
Reports and exports more effective
Il serait bienvenu que le système de rapports et d'exports soit beaucoup plus fin et personnalisable, en incluant, notamment, la possibilité d'inclure les champs personnalisés.
En fiat, je trouve que le modèle actuel, qui offre des modèles tout faits, n'est pas assez pointus et nous aurions vraiment besoin de pouvoir affiner au maximum nos éditions de rapport.
Bonne journée à tous4 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Transfer of service report
Report designed to provide login info to either clients or during the transfer of IT services from one provider to another.
4 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Money Block Report on all customers
A report on all customers
4 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Advanced Report Branding
Ability to apply company branding to reports that get sent to clients via scheduled advanced reports.
Also the ability to change the email address that the report is sent from.
3 votes -
Feedback / logs
By definition, a report is a document within which there can be various objects (log entries, technical sessions, how many computers of a particular customer have been updated, etc.)
An audit log is a tool that can be used to identify when and what a technician did, when and what the agent did, when and what went wrong...
Currently in Atera this is messy and not very usable for identifying problems. For example, if I analyze feedback on patches and automation (in which for example I update a software) I see that on some agents it was performed correctly but…
3 votes -
Recent Processes Report
I think it would be nice if we could get a better Report View when running scripts across an entire client. I'd like to see the results by each device without having to click into information on each one.
3 votes -
Auditor Report - BitLocker Field Added to XLS Export
Auditor Report currently shows BitLocker enabled in the PDF, but does not capture the status of BitLocker in the XLS export. This is important for BI reporting to aggregate data from different systems.
Please add a field in the XLS version of the Auditor Report to capture BitLocker status.
3 votes -
User activity tracking
Nothing privacy breaking or intrusive but the ability to see where and when a user logged in and when they logged out showing some basic level of activity. If you have to do forensics or look for trouble on all users computers this would be really helpful. Also if you have to prove for some reason a person was logged in you can run a report.
3 votes -
Filter out offline devices from the patching report so we can get a more accurate report
Filter out offline devices from the patching report so we can get a more accurate report
3 votes -
Recent Processes to csv
Hi, it would be interesting to have the possibility to export the operations carried out for each customer, patch and software installation, in csv format. In order to give well-defined feedback on the work done to the client in question.
3 votes -
reports uk time and data xls
Id like to be able to download my reports in Excel but have the dates in DD/MM/YYYY
3 votes -
Add time entry information in Advanced Reports Ticketing Summary
It would be very useful to add time entry information in the Advanced Reports Ticketing Summary. This would be in an effort to have better TimeSheet reporting abilities/options.
3 votes -
Go to Device Directly by Clicking Name in Reports
Issue: Currently, when generating a report, such as a Software Inventory Report, users can see the names of devices and the versions of software they have installed. However, if they want to go to a specific device, they need to close out the report and navigate to the device manually.
Request: Add hyperlinks to the device names in reports so users can navigate directly to them.
3 votes -
Timesheet reports merge different information into the same cell.
Your Timesheets reports merge different information into the same cell. For instance, to make it easier to import a csv file export from Atera into any accounting system, information from Atera should be exported with just specific information requested. Currently, an export from Atera merges ticket time with the date. This forces us to do extra work to split that that data up from the cell. Why can't you just organize the data into specific categories? Time and date are two distinct and different bits of information. I already get the time entries in a different field. Why is it…
3 votes -
Please
Please add reporting functionality to the new assets feature. I need a report that shows when a device went live. This way I know what my future replacement dates looks like.
3 votes -
Offline agent feedback on Patching report
Patches reports: would be nice to get more information on why it didnt go through. If it is due to an offline agent, it would be nice to automatically see so we know that there are no issues there
3 votes
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