331 results found
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Update Agent Health Report
At the bottom of the agent health report is a list of Common Historical Alerts. We need an alert report that has the dates the of those alerts. Knowing an alert or ticket was created a month ago isn’t really helpful. With the tightening of security requirements across industries, detailed reports are being more widely required.
2 votes -
ticket reporting
If it were possible to pull ticket reporting, including custom fields, for clients so that they can see what the main issues are that are being raised by the users who are logging tickets, it would be highly beneficial.
8 votes -
Reports page that has all devices and users on the same page
Similar to the workstation distribution page but also with the users added to the end of it so that we can see all users and what devices they are using in 1 page/list
1 vote -
Flexible ticket reports
The ability to customize ticket reports for clients, currently the only report available is to in depth for customers and they get confused with all the included information. It would be great to be able to filter and only get the information we / our clients need in a simple pdf format.
2 votes -
Warranty Status on Devices
The ability to see warranty information on devices.
98 votes -
Ticket Business Hours
I'd like for a way to have ticket response times and ticket completion times only count against business hours. For example if a ticket is open on Friday evening but responded to within an hour of opening the following Monday, the ticket should reflect the time it took to respond during the business hours and not the whole weekend.
6 votes -
Audit Report does not bring in all field info
Audit Report does not bring in the battery field info for example - also would be great to be able to bring in any other custom fields that
2 votes -
Export Enrolled Assets by Customer with Contact Joined
Just a simple asset list - it could even be the Auditor Report - with the Contact relationship joined to the device.
Thanks -
R3 votes -
Date format in custom fields export to excel
I have used the custom field to add 'date purchased' and 'Warranty End Date' to my devices. However, it is inputted as a text field (Date field selected and you select the date from drop down menu). So when exporting Auditor reports to excel, the data is text and not date format and not usable to sort/search devices. This is used to monitor asset refresh and warranty expiration. Can Date field be change to a usable format for export?
2 votes -
Generate Report all Devices with Bitlocker enable.
Needs to enable this to perform seamlessly report.
4 votes -
Software Whitelist and Blacklist
Instead of accidentally discovering unwanted applications on managed endpoints, I'd like to setup a system of rules that alert me when an application is installed. Not for any installation, but for specific ones that are driven by rules.
Since Atera is already keeping a list of all applications installed on all managed endpoints, I'd like to be able to review that list and add each program to either a whitelist or blacklist. In the future, if an application on the blacklist is detected on an endpoint, I'd like to be alerted and/or take action (preferably in the form of an…
2 votes -
Allow Reporting on Non-Billable Time Entries
It's important to know what the team are working on, whether billable or non-billable. At the moment it seems that reporting is only on time entries marked as billable. Please make non-billable time entries something that can be reported on as well.
5 votes -
Allow Reporting on Non-Billable Time Entries
It's important to know what the team are working on, whether billable or non-billable. At the moment it seems that reporting is only on time entries marked as billable. Please make non-billable time entries something that can be reported on as well.
2 votes -
Filter Recent Processes by customer or script when selecting timespan
Filter Recent Processes by customer or script when selecting timespan would (hopefully) reduce time it takes to return the results.
I may be looking for a process ran in the last three months, but only for a specific customer, so I don't need all the data for every device and customer.
Depending on how Atera stores this data, it may be an extra load not only for us, but for Atera servers to search through all customers' data.
2 votes -
Export list of unassigned computers
Export list of unassigned computers.
2 votes -
Success of Automation Profile
I'd like to be able to pull a report that tells me the total number of failures and success rate during the duration of the automation process.
1 vote -
Report with Uptime
Report that shows the uptime of a device
9 votes -
New Added Device Report
New Added Device Report
12 votes -
Time sheet report give the possibility to display only date without hours
Time sheet report : give the possibility to display only date without hours.
When I encode time on a ticket, sometimes I encode only a duration, not a begin and end hour. So when I print the report the hour shown in begin and end date is not relevant. Thanks for your attention.2 votes -
TimeSheet Reports Scheduling
TimeSheet Report: want to send to all my customers with the schedule but can't do everyone client one by one. Would be nice to select all clients to be sent out at the same time but to each client
1 vote
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