130 results found
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3 votes
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Filter Client Devices wide ranging for various like "online", "offline", status etc
The ability to filter devices by major item like, online, offline, if it's missing a set filter like antivirus not installed, pending an action (reboot, install, update) perhaps other items like cpu type or installed memory - and ideally a way to export results in that same window to CSV file.
3 votes -
Need A Way to View Tech's Time Entries for the Day
I used to use Connectwise and you could click on Time Entries to see how many hours a tech worked and it broke it down by tickets, so you could specifically see how long a tech worked a ticket when they had made the time entry.
3 votes -
address format
The address format on the dashboard is backwards. In the states the address is typically:
123 street Ave
City, State, Zip
USAbut on the dashboard the format is backwards
usa
State, city, address, zip.can we get this formatted correctly?
3 votes -
interactive map
It would be nice for the map on the dashboard to have the pins change colors based on location status - i.e. green if there are no issues detected, orange if there are warning alerts and red for critical alerts.
Also, add a hover menu where when the mouse hovers over a pin it shows the client's name and a list of alerts, then when clicking on the pin it opens the client's devices.
3 votes -
Option to turn off / hide unwanted/unused features
TL;DR: Would like to be able to hide unused features in admin console menus and sidebars.
Many MSPs use best of breed (or personal favorite) in each category of their App stack. Some may use the RMM and not the PSA or the AntiVirus, or Backup. Yet all the unused features still clog up the admin console. Having the ability to hide all those unused/unwanted features would help streamline the use of the tool, and cause less confusion for new technicians.
lead: "why is this ticket 15 days old? Customer is complaining!"
newbie: "I opened a ticket for Joe.."
lead:…3 votes -
The scroll bars (line) are useless and need to be at least 4x wider, please configure normal scroll bars
It takes way too many clicks etc to try and move the scroll line up and down. Total pain in the..... Some design features should not be messed with and whatever you do don't automatically hide them.
3 votes -
Create/Upload Visio Map and Link endpoints to Geographic Location
We spend a lot of time creating a Visio map/diagram of each client office, and have several clients with multiple workstations performing the same function (Check In/Out, Back Office). Current naming scheme is CLIENTCHECKIN2 or similar, but I would like the ability to upload the Visio map, drop in an object (workstation, printer, etc), and have the object link to the endpoint or monitored device.
I think it would help our clients identify which workstation they are on (left check in vs right) because we find they have difficulty with following instructions to find the workstation name.
Some clients also…
3 votes -
downtime
Adding a downtime feature directly from the dashboard and not based on the atera agent monitoring.
3 votes -
See, how many Users are logged on, for e.g. on RDP Server (very helpful for Patchmanagenemt)
See, how many Users are logged on, for e.g. on RDP Server (very helpful for Patchmanagenemt)
3 votes -
Serial Number
We should be able to Search for a Device by Serial Number just like Device number.
2 votes -
Cut and Paste into command prompt and powershell
Cut and Paste into command prompt and powershell
2 votes -
Date ranges
The dashboard should allow you to select dates with a pop up calendar and also the dashboard should allow you to create your own and not just use the defaults, there many other tools like HubSpot and JIRA which allows you to do this Atera seems to be limited to alot can this be implemented soon
2 votes -
Updates during installation
Se serait bien de voir dans la listes des appareils et sur l'agent les mises à jours en cours d'installation sans passer par les rapports, plutôt que voir toujours le nombre de correctifs disponibles.
2 votes -
Widget: Ticket Activity - Make it dynamic!
I would love the functionality to click on a bar from the bar chart in the widget called Ticket Activity, and then be able to see the full activity for that day. So if I click on the bar representing resolved tickets, then I will be sent to an overview of all the tickets resolved that day.
2 votes -
Dashboard Shortcuts
Shortcuts on the Dashboard to delete warnings/allerts or clear the notifications
2 votes -
Put all cusomers on the dashboar map
The ability to set all customers at once on the dashboard map. At the moment u have to put them individual on the map.
2 votes -
Ticket Title in Tab Name
If we open more than one ticket the Tab title always says "Atera -RMM...." which makes it hard to find the ticket we want. It would be much easier if it gave the ticket title instead
2 votes -
Disable refreshing back to Dashboard
New version automatically refreshes back to Dashboard every few seconds. I primarily remain on the Devices tab, as I almost exclusively use Atera to connect to remote computers. However, now, I can't even scroll for a few seconds in Devices without Atera refreshing back to the Dashboard, interrupting my work. Please disable this "feature" or include a setting to allow disabling by admins.
2 votes -
better ticket overview on dashboard
I would like to ask if it would be possible to get a view where ALL opened and re-opened tickets is included. This will give us a better ”real” view of the ticket activity (open/reopen(close) on a daily basis (since we often work with reopening tickets)
2 votes
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