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Ideas and Feedback

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369 results found

  1. Great that the list of devices shows if they need a restart. Would like to be able to sort that list to show only the ones that need a restart.

    9 votes

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  2. I see others have suggested this. Any progress? Sooner rather than later would be nice.

    9 votes

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    0 comments  ·  Devices  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  3. Spare slots. Type of Memory, would be really handy when looking to upgrade to see at a glance what type of memory it is, ie DDR4, clock speed etc so can easily order a ew stick of RAM

    9 votes

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  4. Collect firmware version of network devices such as router, switches, printers and pull the actual version from the vendors to get a full overview of the patch state. Maybe let the community add information about the firmware sources/fields and location where to find the actual version from the vendor.
    This could be report like or build into the smtp/device agent.

    9 votes

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    0 comments  ·  Devices  ·  Admin →
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  5. We can setup alerts for sensor data (temp) but we cant monitor manually. Please add this to the UI :)

    9 votes

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    3 comments  ·  Devices  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  6. Being able to manage Android endpoints

    8 votes

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  7. File transfer to all devices at once.

    Incase we need to push some news or document for all devices in same file location.

    8 votes

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  8. Need to be able to archive or retire a customer.

    8 votes

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    1 comment  ·  Devices  ·  Admin →
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  9. It would be great to have the ability to disable File Transfer option for specific device, customer or technician.
    Some customer can be confused to know that we have a background access to their local files

    8 votes

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    2 comments  ·  Devices  ·  Admin →
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  10. Currently under Devices in the Details column hosts are shown as PC or Server in the list. It would be helpful if this column could include whether or not this device is a virtual machine.

    The same applies to the Customer > Devices page. Icon's differentiate whether the device is a server or workstation. Adding icons for virtual machine pc and virtual machine server would add functionality to the page.

    8 votes

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    0 comments  ·  Devices  ·  Admin →
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  11. I want to be able to set a 'last seen' threshold as a filter in the Devices view.

    Right now, I can sort by all online, or all devices. I want to be able to see all recent devices while excluding retired or seldom-used ones (for example, when reporting on patching).

    I also want to be able to sort by last seen, to be able to locate the oldest device records and modify or update as necessary.

    8 votes

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    0 comments  ·  Devices  ·  Admin →
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  12. Would be great to add a read only access (or more) to customers main contact (or internal ITs contacts) on his devices through the customer portal (or through the main portal)

    8 votes

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  13. When creating an Advanced Filter for a device view, selecting the Installed Software filter, the Software Version field only allows for major.minor versions. This should be expanded to support longer version numbers such as x.x.x.x

    8 votes

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    3 comments  ·  Devices  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  14. Be able to know what devices have had their Helpdesk Agent "activated" so that the user can submit tickets. Hypothetically: Say I have 10 devices that I know were activated at some point. Then a few hours later, 10 new devices came on line and the Agent was installed for them, but the helpdesk agent was not activated yet. I'd like to see the first 10 devices have been activated, and the which of the new 10 still need to be activated. If I select all devices (under the customer’s devices) and mass ‘activate helpdesk agent’, I just want to…

    8 votes

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    2 comments  ·  Devices  ·  Admin →
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  15. It would be nice to have the ability to see transfer rate and percentage completed of a file transfer, as well as the option to cancel the transfer.

    8 votes

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    0 comments  ·  Devices  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  16. The preset threshold for failed log in attempts is currently 3, we are unable to alter this to a higher number. Even Microsoft is currently 5 before they do a lockout. Can we get the option to alter the preset number to something higher either say a preset options to select from a list or a number entry option for the system? Currently when attempted to alter the border just goes gray and does nothing.

    8 votes

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    0 comments  ·  Devices  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  17. it would be nice to have LAPTOP as device type, since you have issued threshold for laptops

    7 votes

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    0 comments  ·  Devices  ·  Admin →
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  18. New device UI: filter by advanced and custom fields

    7 votes

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    1 comment  ·  Devices  ·  Admin →
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  19. Rather than manually adding the devices to a client / customer allow automation to detect either the external IP or internal domain name and then map accordingly.

    Some of my clients rebuild their machines regularly and it would be handy to have these automap rather than having to ensure they are associated with the correct customer constantly.

    7 votes

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    1 comment  ·  Devices  ·  Admin →
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  20. Bulk Add Custom Field Parameters Via CSV Import.
    Currently, when a new custom field is created, that field has to be filled out one device at a time by browsing to each device page. This takes way too much time. It would be much easier to be able to export a device list with the custom field(s) as a column in a CSV and then fill out the CSV and import to update the devices' customer field(s).

    7 votes

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    1 comment  ·  Devices  ·  Admin →
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