314 results found
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Remote Access Loopback to Remote Desktop with Autologin with stored Creds
Other RMM/PSA's have the ability to 'remote desktop' in to the machine via a loopback from its remote control app, AND logs in with stored admin credentials. This let's technicians login as admin without needing to know the admin creds.
The same Atera competitor even cycles the admin password automaticly after x time, Making credential security even higher
12 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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12 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Device Monitoring Improvements
More details Device monitoring capabilities
12 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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12 votes
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Laptops report their GPS location to track where inventory is.
Most new laptops have GPS capabilities integrated. It would be great if Atera could collect this information. We would be able to click on an asset and see its location on a map. This would help locate missing inventory and/or track where the asset has been.
11 votes -
Chat Widget For Websites
I would like to see the ability to have a chat widget (similar to what you use for your support) but for us to add to our website to allow clients / customers to chat directly with us via Atera. Instead of having to use third party chat apps and then copy and create tickets manually.
This seems like something that should be fairly easily implemented and I believe that many users would love this feature!
11 votes -
It would be nice if you could have multiple connection to an agent.
It would be nice to be able to have at least a second connection to an agent when troubleshooting an issue incase you have to bring a second tech into the problem. Currently, if we try to connect a second tech to a session, it just gives us a message stating that a connection is already made to that agent. Agent status would be nice to to see that someone is connected to it and who is connected to it too.
10 votes -
Use Atera servers as monitoring agent
Would be nice to be able to set up an Atera server as the monitoring agent for website for example.
Atera's servers are much more reliable that what we have in house for example. Would be nice to set that up as a monitoring agent10 votes -
Dependent Alerts
I would very much like to setup dependent alerts. In one scenario I might have a WAN device setup as a primary monitor for a site, and all agents (Windows, Mac, TCP, SNMP, HTTP, and Generic) devices that are under that (ie: on the same network) would be dependent on that primary monitor.
This way, when internet connectivity is lost I don't get flooded with alerts from all monitored devices when they're offline or can't be reached.
10 votes -
FIPS Complian Agent
Use FIPS 140 compliant cryptographic algorithms for Agent Communications. Customers that have Compliancy requirements are unable to work with Atera Limiting our use case.
10 votes -
Update timeline for devices
You installed the Atera agent on a computer running Windows 7 in 2019, and then during its time it's been in place upgraded to Windows 10, taken a few Windows 10 build updates and is now on 21h2, or that Mac that was running Catalina when you last got in front of it, but it's now on Monterey.
A visual timeline of these updates and patches would be very helpful. For those of us left floundering during the first day after Microsoft broke L2TP recently with an update, it would have been a great tool for piecing together "we've got…
10 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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splashtop settings in atera UI
It would be nice to be able set splashtop settings in atera UI. Like if users are asked for permission when technician connects etc. Currently it's done by script. Why not checkbox under customer or device view. Also nice would be if those seen in device agent view
10 votes -
search device custom fields
The ability to search for custom fields.
9 votes -
Agent install without splashtop
Agent install without splashtop:
The Atera agent will now install with splashtop. I think its good to create a parameter to install without it. Just to give you the choise to choose something else
9 votes -
Internet Bandwidth Speed Test
It would be great if there was a way to have the agent do a internet bandwidth speed test every 4 hours or something, or even a way to run one manually and have it display on the portal for the agent.
9 votes -
Atera Agent version Upgrade
Hi Atera Team,
Good Day!
I would like to suggest you for atera agent version upgrade, while installing .msi file or Running CURL command it is removed older atera agent and installing new one most of the time only removed old version not installing new one. So i asked Atera support chat they suggest me to run Powershell command to remove Atera agent completely and run CURL command for new installation. I believe this is not a correct method , please make a new method once i run a CURL command or .MSI file it will upgrade old version to…
9 votes -
Show printer details in the Agent page on Atera
It would be good to have a section that states what printer is installed on the machine inside the Agent page. This would make it easier when buidling new machines and we can know what printers to install.
9 votes -
Allow Scripts to be run without a user logged in.
Allow scripts to be run with a user being logged in. Example after a device restart.
9 votes -
Wake Mac machines when for no PC deployments.
Majority of my deployments are Apple only. Please add wake functionality to work for the Mac side when no PC is there.
9 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Ability to select multiple Agents from the Folder view
Looks like there's no way to select multiple agents while in Folder View. The check box to the left of the agent is missing..
I.E. if I want to move recently agents from the "Uncategorized" folder to a "Specific Folder" I need to access the agent one by one and change the Agent Relationship or go to All Devices, identify the agents in question and multi-select them to that I can apply the Relationship to all of them at the same time.9 votes
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