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306 results found

  1. It frequently takes forever for an agent to come online. Sometimes even longer for Remote access to be available. This may be a Splashtop-only issue.
    Can a system Tray Icon be implemented with some basic functionality like Request Remote Assistance? Repair Atera Agent. Request chat.This would hopefully poke the system into recognizing an agent is online and available for Remote Control or whatever the customer seeks help with.

    21 votes

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    1 comment  ·  Agent  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  2. In current scenario we have available helpdesk agent software for windows machine in our atera account . now we want to install helpdesk agent software on mac machine but it's not available at this time for agent through communicate with our mac user. please implement agent software on atera.

    27 votes

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    2 comments  ·  Agent  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  3. Have the ability to block certain websites from being loaded or block all but the whitelisted ones from the agent. IE Block Tiktok on corporate PC's.

    2 votes

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  4. Hi. Software inventory to have automatic/inteligence to know which is :
    Managed - Indicates company allow for this software to be use.
    Restricted - Indicates that this application is not approved for use in the organization, blocked for future installation
    Needs Review - Indicates that these applications require review

    This can be one part of Potential Unwanted Application (PUA) also.

    1 vote

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  5. Possibility to pass the proxyaddress:port as a parameter to the client-installer.
    ie: atera_agent.exe /proxyaddress=proxy.domain.com:8080

    1 vote

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  6. Check for enabled Windows Firewall. Should be a simple but very usefull monitor.

    5 votes

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  7. Other RMM/PSA's have the ability to 'remote desktop' in to the machine via a loopback from its remote control app, AND logs in with stored admin credentials. This let's technicians login as admin without needing to know the admin creds.

    The same Atera competitor even cycles the admin password automaticly after x time, Making credential security even higher

    11 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  8. Automatically assign threshold profile based on operating systems/device type

    13 votes

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  9. Majority of my deployments are Apple only. Please add wake functionality to work for the Mac side when no PC is there.

    9 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  10. Ability to restart a service remotely as administrator

    7 votes

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  11. The current Agent API only allows you to retrieve info on a device. I can envision utilizing API in our Client-facing dashboard to allow end-users to 'self help' by allowing access to run certain scripts (Restart Print spooler, etc)

    7 votes

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  12. I would like to be able not only that my drives are almost full, but also the top 5 folders and/or files consuming the most space on each partition. That would be great to pin point the cause and act quickly. I normally have to use a 3rd party tool to determine the top disk usage by folders and files.

    16 votes

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    1 comment  ·  Agent  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  13. The patch history of devices shows some updates which are applied but not all. Support told me that getting updates over WUA API only shows updates which are still on the update servers.

    Problem now is that you cannot be sure which updates are applied to the servers because the updates suddenly disappear from the history. So you have no overview which patches are applied.

    23 votes

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    0 comments  ·  Agent  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  14. 12 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  15. Under the Devices > Edit > Relations, to have the folders alphabetized

    6 votes

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  16. Add a "New Device"type of "WMI". I would like to monitor devices by WMI query.

    3 votes

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  17. i would like to change atera agent installed program file name instead of AteraAgent i want change SharafdgAgent and publisher name SharafDG like this

    2 votes

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  18. Being able to easily identify if the client has made any changes to their device. Some form of delta change notification if system changes are made. For example, if a user swaps out the monitor, changes keyboard, or installs some major application (assuming they have local admin permissions). At this point, the dashboard and device details show current state, but this is basically "as is" review of what the agent sees rather than if there was a change to the system from the previous time the agent checked in.

    23 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  19. In my environment (and others too for licensing, security, and auditing purposes) being able to see the usernames of a users cached windows credentials would be very helpful.

    It if could be visible from a devices 'overview' screen that would be ideal, but even via a script/report would work.

    5 votes

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  20. Please break out the apple model. listing of just imac really doesn't do anything. Have it show the detailed info like iMac (21.5-inch, Mid 2010).

    8 votes

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